Claims Assistant, Accident Benefits

The Opportunity

We are looking for a Claims Assistant to join our Accident Benefits team. Reporting to the Team Leader, this role is responsible for processing invoices accurately and on time, ensuring proper labeling and accurate data entry.

What to Expect

• Processing invoices payments accurately and on time.
• Ensure labelling of invoice is accurate (document type, subtype, title, along with other data) 
• Completing Operational Risk Events for late payments  
• Perform quality checks to ensure data integrity and compliance
• Ensure collaterals (EHB) are deducted when appropriate.
• Make a note of payments on claims when necessary 
• Provide superior customer service by building and maintaining excellent relationships with our internal and external customers 
• Adhere to all internal Claims Best Practices.
• Notify claims representative if reserves are depleted  
• Maintain workload within established guidelines and service standards and achieving the daily KPI target for invoices processed
• Contact medical facilities to obtain claim details
• Participate in bi-weekly huddles
• Monitor common mailboxes and respond to e-mails
• Other general duties as assigned

What You Bring 

• Minimum 2 years of office experience
• Some exposure to support functions in a claims area is an asset
• Strong keyboarding skills and adept at navigating through numerous screens quickly and efficiently
• Excellent computer skills and proficient in MS Word and Excel
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers
• Able to perform well in a busy operation and remain calm under pressure
• Team player adaptable to a changing environment
• Strong written and verbal communication skills

Salary Range: $45,000 - $60,400