Client Implementation Specialist

The Opportunity

Make the first impression count. As a Client Implementation Specialist, you are a new client's primary point of contact and strategic partner during their onboarding journey. You will guide them through HRIS setup, run their first payrolls, and ensure long-term satisfaction on our platform.

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  Compensation: $75,000 – $82,500 CAD / year

  
  


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  Work Arrangement: Hybrid (3 fixed days in office: Monday, Tuesday, and Thursday)

  
  


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  Location: 4269 St Catherine West, Westmount, Canada

  
  

What You'll Do (The Core Focus)

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  Own the Onboarding: Architect and execute implementation project plans for multiple concurrent client accounts.

  
  


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  Build the Infrastructure: Complete client shell configurations and create custom dashboards within our Prism HRIS.

  
  


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  Consult & Problem-Solve: Analyze a client's payroll, HR, and benefit needs to recommend and implement tailored software solutions.

  
  


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  Bridge the Gap: Run initial client payrolls, provide software training, and act as the core liaison between sales, internal stakeholders, and the client.

  
  


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  Track Milestones: Maintain real-time accurate data within our CRM (Client Space) to guarantee a seamless transition to the regular service model.

  
  

What You Bring

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  Industry Knowledge: 3+ years of related experience specifically within the HR/Payroll Outsourcing or PEO industry.

  
  


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  Systems Expertise: Hands-on proficiency with HRIS platforms, CRMs, and core payroll/tax subject matter.

  
  


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  Project Management: Strong analytical and time-management skills to lead clients through complex technical timelines.