Client Partner (Retail)

The Client
Partner is responsible for managing and growing strategic client relationships
across assigned accounts. Acting as the primary business point of contact, the
Client Partner will oversee the entire client lifecycle, including relationship
management, account growth, customer satisfaction, service delivery governance,
executive stakeholder engagement, and revenue expansion.

This role
is focused on maximizing the value of existing client relationships through a
consultative approach, identifying new opportunities, expanding service
offerings, and ensuring successful delivery outcomes. The Client Partner works
closely with Sales, Delivery, Technology, and Operations teams to drive long -term
client success and business growth.

• Serve as the primary point of contact for
  assigned strategic accounts.
  
• Build and maintain trusted relationships
  with client stakeholders, including executives, business leaders, and
  technology teams.
  
• Conduct regular business reviews and
  governance meetings.
  
• Understand client business objectives,
  challenges, and strategic priorities.
  
• Act as the voice of the client within the
  organization.
  

Account
Growth & Revenue Expansion

• Develop and execute account growth plans
  for assigned clients.
  
• Identify opportunities to expand existing
  engagements and introduce new services and solutions.
  
• Collaborate with internal teams to
  position Infoya's capabilities, accelerators, and AI -driven offerings.
  
• Drive account revenue growth through
  cross -selling and upselling activities.
  
• Support contract renewals, extensions,
  and commercial discussions.
  

Delivery
Oversight

• Partner with delivery leadership to
  ensure successful project execution and client satisfaction.
  
• Monitor delivery health, project
  performance, resource utilization, and risk management.
  
• Escalate and resolve client concerns
  proactively. 
  
• Ensure commitments and service levels are
  consistently achieved.
  

Executive
Engagement

• Establish strong executive -level
  relationships within client organizations.
  
• Facilitate strategic discussions
  regarding digital transformation, AI adoption, quality engineering, cloud
  modernization, and other technology initiatives.
  
• Represent Infoya at executive steering
  committees and client governance forums.
  

Customer
Success & Retention

• Drive high levels of customer
  satisfaction and account retention.
  
• Measure and monitor customer health
  through feedback mechanisms, CSAT, NPS, and regular client interactions.
  
• Develop mitigation plans for at -risk
  accounts.
  
• Ensure clients realize measurable value
  from Infoya's services.
  

Strategic
Planning

• Develop annual account plans and growth
  strategies.
  
• Maintain account forecasts, pipeline
  visibility, and growth targets.
  
• Collaborate with marketing, sales, and
  technology teams on strategic initiatives.
  

• Account revenue growth
  
• Gross margin performance
  
• Client retention rate
  
• Customer Satisfaction (CSAT)
  
• Net Promoter Score (NPS)
  
• Expansion revenue (cross -sell and upsell)
  
• Renewal and contract extension rates
  
• Executive relationship coverage
  
• Delivery health and account profitability
  

Requirements

• 10+ years of experience in IT services,
  consulting, account management, customer success, or client relationship
  management.
  
• Experience managing enterprise or
  strategic client accounts.
  
• Understanding of managed services,
  project delivery, and professional services engagements.
  
• Strong understanding of technology
  services, digital transformation, application development, cloud, data,
  AI/ML, or quality engineering services.
  
• Proven ability to grow existing accounts
  and expand client relationships.
  
• Excellent communication, presentation,
  and stakeholder management skills.
  
• Experience working with executive -level
  client stakeholders.
  
• Experience working in retail vertical.
  

• Experience managing Fortune 500 or large
  enterprise accounts.
  

Benefits

Annual Salary Range: CAD $150,000 to $225,000

The final compensation offered
will depend on local market conditions and geographic location, as well as
job -related factors such as the candidate’s knowledge, skills, qualifications,
relevant experience, and education/training. Compensation may also include
additional components such as benefits, and/or other incentives, where
applicable. In accordance with new employment standards requirements, we retain
copies of this job posting and applicant information for three (3) years after
the posting is removed. We do not use AI technology; all applications are also
reviewed by our recruitment team.

Infoya is an equal opportunity
employer committed to diversity and inclusion. We welcome applications from all
qualified individuals, regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, age, disability, protected veteran
status, aboriginal status, or any other legally protected factors.