Client Support Worker-Casual Relief

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

Execution of Position

The Client Support Worker will work as part of a frontline shelter team to build rapport and a positive trusting relationship with shelter clients and promote an environment based on dignity and respect.

Illustrative Examples of Work/Expectations

• Encourage clients in acquiring appropriate social skills (inter-personal, social and community skills) by using problem solving, conflict resolution and mediation techniques. Interact with clients to facilitate relationship building;
• Complete documentation, both written and electronic, in a clear and concise manner, and within required time lines (such as referrals for service, detailed shift logs, case notes, HIFIS entries, etc.);
• Provide oncoming shift with pertinent information during shift change discussions;
• Maintain awareness of community resources to assist clients in identifying and accessing services and programs;
• In consultation with the Shelter Manager, refer clients to appropriate community resources in order meet client needs and foster independence;
• Assist clients in securing personal items, as well as in acquiring IDs, MCP, Birth Certificate etc.;    
• Clean client rooms upon discharge from the shelter;
• Conduct after-hour room checks and note them in log book;
• Other duties as assigned by management.

Desirable Experience and Training

• Completion of a university degree focusing in the area of psychology, special education, social work, or a related field. 
• Experience in working with a marginalized population in an empowering community- oriented environment; work experience in a residential program preferred.
• Excellent assessment skills.
• Ability to advocate on behalf of clients.
• Working knowledge of homelessness and community partners. 
• Effective communication and computer skills.
• Good interpersonal skills, positive attitude and ability to work in a team setting is essential.

• Adaptability to change and frequent interruptions.
• Ability to provide and accept work direction.
• Ability to understand and maintain client/worker boundaries.
• Ability to work independently.
• Commitment to lifelong learning.
• Must provide a record of a recent Criminal History Check.
• Valid CPR/First Aid certificate an asset.
• Non-Violent Crisis Training an asset.

This position is a Casual position

Compensation:

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.