Clinical patient advisor

Salary :

$23.22 - 30.18 hourly

Company : Vision Canada

Job Type : Full Time

Ottawa, Canada

Job Description - Clinical patient advisor

Description

Position at LASIK MD

See if you are our next :

CLINICAL PATIENT ADVISOR

Working in a LASIK MD clinic (an affiliated entity of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients and realizing that you have changed the way they see life. All of this can be achieved while having the opportunity to build a stable and rewarding career that meets your full potential.

We are seeking a high-performing, people-oriented communicator to join our medical clinic team as a Clinical Patient Advisor. In this role, you will act as a trusted point of contact for prospective patients who have completed a consultation for a vision correction procedure (LASIK or IOL surgery), helping them navigate to a confident decision.

The wage range for this role is between $23.22-$30.18/hr and we currently have one vacant position.

A look at your benefits

A permanent, full-time position (32 to 40 hours per week)
Free LASIK surgery, three weeks of vacation, three sick days, one floater day, and one wellness day
Group insurance plan, telemedicine services, group RRSP with an employer contribution, and a structured incentive bonus
Ongoing training focused on a consultative approach to clinical care and services for patients

Your tasks at a glance

Support patients throughout their journey and play a key role in their decision-making process, while contributing to the clinic’s growth and achieving patient conversion goals.
Meet with prospective patients immediately following their pre-operative assessment
Serve as a bridge between clinical expertise and personal decision-making, translating medical information into clear, personalized value.
Clarifying information they received from the medical team
Helping patients navigate their decision with clarity, compassion, and confidence
Clearly and transparently present vision correction options, benefits, and financial aspects
Guide patients through pricing options and payment methods
Adapt your communication approach to match each patient’s mindset, concerns, and motivations
Book surgery dates and coordinate logistics
Maintain accurate records in the patient file and follow compliance standards
Maintain a high rate of patient follow-through to treatment using trust-building strategies and proactive, personalized follow-ups
Record short, personalized video messages, voice messages or calls to patients as reminders, or warm touchpoints to improve treatment follow-through, as required

A clear view of your assets

You are warm, poised, and engaging, and people trust you easily
You understand how to guide someone from hesitation to clarity, through presence and insight
You are highly articulate and have experience in high-touch roles such as client services, health care, aesthetics, hospitality, or coaching
You understand timing and verbal pacing. You know when to reassure, when to listen, and when to help someone make the next move
You’re comfortable discussing pricing with discretion and professionalism
You’re detail-oriented and organized. Someone who can juggle multiple files while staying focused
You are results-oriented and able to work independently as well as collaboratively
At least two years of experience in consultative sales, client development, or any results-driven role is considered an asset.
Required: You can travel for work/training between our three LASIK MD clinics in the region: Ottawa, Ottawa West & Gatineau.
Required: You have excellent communication skills, you speak English et français également (advanced intermediate level of French required due to the nature of the tasks or interactions with our French-speaking patients).
Schedule: You have flexible work availability Monday to Friday (8:00 am-5:00 pm), with availability to work occasional Saturdays.

From our point of view

If you believe you are the right candidate for this position and are eager to join a passionate, dedicated team, we encourage you to apply today.

Join our team, where our Great Place to Work® certification reflects our commitment to creating a culture of support and inclusion for every member of our organization.

#VG2

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Clinical patient advisor

Job Description - Clinical patient advisor

Description

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