Clinical Quality Initiatives Coordinator

Position Overview

The Clinical & Quality Initiatives Coordinator is a member of the Provincial Health Contact Centre (PHCC) Clinical Team reports to a Manager of the Provincial Health Contact Centre. The quality coordinator’s responsibilities include inspecting materials, processes, implementing management actions, and contributing to the development of policies and procedures. Supports quality and educational programs for existing and emerging programs, both clinical and health-related.

Responsibility includes providing the tools and acts as a resource for the Managers to achieve PHCC programs objectives and standards.  Identify broad program issues and service needs, developing and coordinating the response.  Responsible for clinical review including call recordings, of clinical protocols and health education documents in alignment with most current evidence-based practices that meets the standards for Manitoba.

Experience

• Over five (5) years’ experience working in protocol-driven, health environment with an emphasis on customer service, quality management, and operational and clinical excellence.


• Strong clinical knowledge and experience is required to assess quality of call recording.


• Working knowledge of primary care and the health care system in Manitoba is essential.


• Experience developing and enhancing information systems to ensure operational and clinical excellence. 


• Experience assimilating data from multiple sources, analyzing and making recommendations related to education, quality and operations to resolve issues and improve clinical and allied health operations.

Education (Degree/Diploma/Certificate)

• Current registration with CRNM required.


• Master's of Nursing an asset.


• Cardiopulmonary Resuscitation (CPR) training requirements for this position shall be in accordance with the Employer policy.

Certification/Licensure/Registration

• Current registration with CRNM required.

Qualifications and Skills

• Works within MHC’s core values, philosophy, vision, CQI goals, policies and procedures.


• Ability to function as an effective member of an interdisciplinary team, including collaboration, team work and good communication skills.


• Proven ability to undertake complex analysis together with superior oral and written communication skills to present opportunities for improved operations.


• Leadership experience preferred


• Ability to mentor and teach.


• Excellent interpersonal skills.


• Good time management skills.


• Self-directed work style with the ability to work as part of a team.


• Proven ability to understand technology and assess applications to determine quality and educational impacts to improve contact centre operations.


• Knowledge and experience working with project management techniques.


• Significant experience working with Microsoft Office and related products.

Physical Requirements

• Fast-paced, rapidly changing environment in maintaining and ensuring timely updates to health care information and resources in ensuring appropriate service delivery is met provincially.