Collections Account Manager

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

• Responsible for the early-stage collections on majority commercial and some consumer accounts.


• Prioritizes collections of accounts within team.


• Identifies process gaps and recommends solutions for improvements.


• Problem solves a solution for early defaults and collapses and presents to management.


• Responsible for reducing the collapse rate.


• Track and report (excel and qualitative feedback) on work queue results.


• Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.


• Responsible for operational issues.


• Performs other duties as assigned.

• 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.


• Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.


• Strong communication skills – listening to customers and understanding their situation


• Excellent phone etiquette


• Strong written communication through email


• Excellent questioning and probing skills.