Collections Account Manager - Bilingual (French/English)

Company : Rb Global Inc.

Job Type : Full Time

Burnaby, Canada

Job Description - Collections Account Manager - Bilingual (French/English)

Description

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts.

Responsibilities

Responsible for the early-stage collections on majority commercial and some consumer accounts.

Prioritizes collections of accounts within team.

Identifies process gaps and recommends solutions for improvements.

Problem solves a solution for early defaults and collapses and presents to management.

Responsible for reducing the collapse rate.

Track and report (excel and qualitative feedback) on work queue results.

Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.

Responsible for operational issues.

Performs other duties as assigned.

Qualifications

5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios.

Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement.

Strong communication skills – listening to customers and understanding their situation

Excellent phone etiquette

Strong written communication through email

Excellent questioning and probing skills.

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Collections Account Manager - Bilingual (French/English)

Job Description - Collections Account Manager - Bilingual (French/English)

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