Collections Agent

Do you believe in putting the customer first?

Do you have outstanding organizational skills?

As a Collections Agent, you will work as a collector of client (Commercial/Individual) delinquencies for an assigned portfolio of The Brick Group products, in order to minimize the company’s exposure to loss. In this role, you will focus on providing a positive experience to our clients while reaching a mutually agreed upon payment plan for payment of their debt. As you are working on taking care of our valued clients (Commercial/Individual), our management team will be assisting you in developing your career and helping you grow within The Brick Group Family. 

• Communicate directly with our clients (Commercial & Individual), sales representatives, store representatives include their respected levels of management.
• Leverage your strong and professional communication skills to ensure a balance between quality customer care and effective collections techniques.
• Prioritize your workload and calls while maintaining a professional and personable approach.
• Make cold calls to collect payment and follow-up on calls.
• Build good relationships with client (Commercial) accounts payable representatives.
• Review existing clients (Commercial & Individual) collect on all past due delinquencies.
• Take responsibility for assigned accounts (delinquency portfolio.
• Be able to carry out our company's internal policies & procedures.
• Resolve past due account disputes, identify problems and follow up on payments with clients.
• Reconcile past due accounts and general maintenance of Client accounts.
• Prepare documents for collection agencies and bad debts / Write-offs.
• Compose various reports.
• All other related tasks.

• Strong background with the use of windows-based computer applications combined with accurate keyboarding skills.
• Strong organizational skills, the ability to focus on individual KPI (Key performance indicators) goals set by the management team.
• Motivated and Energized personality.
• Demonstrated ability to problem-solve through active listening combined with a commitment to delivering a superior client experience.
• Positive attitude, approachable, willing to be part of a team.
• Exceptional interpersonal, communication and telephone skills (Strong English skills).
• Ability to work 8.5-hour shifts Monday through Friday between 8:30 am – 5:00 pm
• Previous collections and/or call-centre experience is an asset.
• Bilingual in French is an asset.

• A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family
• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• Employee discounts
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]