Community Manager

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Haven Studios is a game development studio headquartered in Montreal. In May 2021, we embarked on a journey to start Haven as a small team with big ambitions. Our goal was to build a studio of exceptional people where together we could make the kind of games we’ve always wanted to create – games we’ve longed to play. At Haven, we believe that kindness, adaptability and fearless optimism make space for creative excellence. We are a hybrid studio that supports flexibility, focus and collaboration for our teams.

Haven joined the PlayStation Studios family as the first Sony game development team in Canada in 2022. Our first game is in development for PlayStation and PC, a competitive multiplayer action heist game with a vision to entertain and engage players for years to come.

Position – Community Manager - One Year Contract

Haven Studios is looking for a Community Manager to help shape and execute player engagement strategies for our games. As a member of the Player Experience and Community team, you will build meaningful connections with players through thoughtful and genuine interactions. In this role, you will act as a key link between our community and development teams—establishing effective feedback loops, surfacing player insights, and helping translate sentiment into meaningful improvements in our game. You will represent Haven and our game in a player-facing role, while collaborating closely with Creative, Marketing, Live Operations, and our partners at PlayStation to support our player experience and foster a vibrant, engaged, and inclusive community.

You will also support creator and influencer community initiatives, helping cultivate strong relationships with creators participating in our creator program. This includes supporting creator communications, activations, feedback collection, and community engagement efforts that amplify player enthusiasm and strengthen advocacy around our games.

You bring a strong ability to analyze community feedback and player sentiment, using data to inform decisions that drive player engagement and retention. You are a resilient and adaptable creative problem solver, a confident communicator, and a resourceful, data-informed community manager who brings positive energy, enthusiasm and intention to every interaction.

Reporting

The Community Manager will report to the Senior Community & Influencer Manager.

Responsibilities and Duties

• In collaboration with the Senior Community & Influencer Manager, build and execute a holistic community engagement strategy that supports and aligns to our player experience and marketing efforts, grows a welcoming and inclusive community, and delivers player-centric communications.


• Maintain a dialogue with our players, actively participating in discussions in ways that reflect our studio values of kindness, adaptability, excellence and fearless optimism.


• Coordinate with the development team to establish and  action player feedback loops with the goal of bringing us closer to our players, representing our community to the dev team, and guiding a  deep understanding of player motivations.


• Support the studio’s creator program by helping onboard, engage, and communicate with creators, fostering positive relationships and supporting creator-led activations and campaigns.


• Collaborate with creators and internal stakeholders to support community campaigns, livestreams, playtests, events, and other engagement initiatives.


• Create written and visual content, in partnership with the Community Content Manager, that aids in delivery of the overall community and social media strategy.


• Develop communications to support events both online and in-person, to include activations such as live streams, online tests, creator events, and trade shows.


• Define and track KPIs related to engagement, growth, creator participation, and retention; analyze community sentiment and performance to inform strategy


• Regularly report on insights and outcomes, contributing to a data-informed, player-centric development approach.

Minimum Qualifications

• 5+ years of experience in community management, player engagement, creator relations, or related roles.


• Experience building engaged communities across multiple platforms, regions, and audiences.


• Experience supporting creators, influencers, ambassador programs, or community advocacy initiatives.


• Previous experience with player moderation and conversation management in a digital/online environment.


• xcellent communication and collaboration skills. 


• Strong passion and preference for playing multiplayer games.

Preferred Qualifications

• Experience in Community Management for large and highly-engaged multiplayer communities.


• Experience working with content creators, influencers, or creator programs in the games industry.

Fluent in French and English.

Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.

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