Coordinator Customer Service Booking

Company : Hapag-lloyd Ag

Job Description - Coordinator Customer Service Booking

Description
The Coordinator Customer Service Booking acts as the entry point for key customer accounts, overseeing the entire shipment lifecycle from booking through delivery. This role ensures compliance with Hapag-Lloyd policies, manages documentation, resolves customer inquiries, and collaborates with internal departments and global offices to guarantee smooth and accurate cargo movement.

Responsibilities

Apply Hapag-Lloyd policies and special cargo regulations
Identify optimal container routes from origin to destination
Collaborate with the Equipment Department to confirm equipment availability
Ensure timely receipt of all required shipment documentation
Update bookings and notify stakeholders of any changes
Resolve customer issues and respond to information requests
Communicate rate‑agreement concerns to Sales for resolution
Work with Sales to manage specific customer accounts
Coordinate with Terminal Operations for efficient handling of shipments
Track cargo worldwide to verify vessel and load lists

Qualifications

University degree or equivalent
Minimum 2 years experience in the maritime industry or related field
Excellent written and spoken English and French
Proficiency with Microsoft Office applications
Strong teamwork and adherence to guidelines
Ability to handle customer requests efficiently and professionally
Quick learner, receptive to new ideas
Strong communication and problem‑solving skills
Detail‑oriented with accurate documentation handling
Ability to work in a fast‑paced, global environment

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Coordinator Customer Service Booking

Job Description - Coordinator Customer Service Booking

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