Coordinator, Visual Merchandising - Signs

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles are the few key ideas that are meant to influence everything we do, every day. 

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Customer Centric
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

The Coordinator, Visual Merchandising - Signs is responsible for delivering impactful, customer-focused signage programs that support strategic initiatives, strengthen the Indigo brand experience, and drive business results. As the subject matter expert for store signage, this role partners cross-functionally with Visual Merchandising, Creative Studio, Marketing, and external vendors to develop and execute accurate, timely, and effective signage solutions across the store network.

KEY PERFORMANCE METRICS

• Successful delivery of seasonal and ad hoc signage programs on time, within budget, and with a high degree of accuracy
• Accuracy and maintenance of store profile information used for signage distribution and execution
• Timely resolution of signage-related support requests and inquiries
• Positive feedback and strong partnerships with internal and external stakeholders
• Continuous improvement of signage processes, tools, and communication

KEY ACCOUNTABILITIES

Signage Strategy & Execution

Partner with Visual Merchandising Teams to:

• Act as the primary point of contact and subject matter expert for signage programs and processes
• Develop, audit, and manage signage matrices for seasonal campaigns and initiatives
• Coordinate signage reviews with Visual Merchandising leadership and key stakeholders
• Create and distribute clear, actionable communications to support seasonal signage execution in stores
• Develop training resources and educate partners on signage standards, tools, and processes
• Support seasonal changeovers, new store openings, renovations, and other key business initiatives as required

Partner with Creative Studio to:

• Lead signage briefing and copy request processes, ensuring clear and complete project requirements
• Collaborate on creative reviews to ensure signage supports merchandising and business objectives
• Maintain the accuracy of signage matrices throughout project lifecycles
• Review final artwork files to ensure quality, accuracy, and production readiness
• Manage timelines and cross-functional communication for ad hoc signage projects, store openings, renovations, and special initiatives

Partner with Signage Vendors to:

• Coordinate signage programming and production requirements
• Manage invoice processing and budget tracking with accuracy and timeliness
• Resolve production, delivery, and quality-related issues
• Collect and communicate signage shipment and tracking information to stores and stakeholders

Process Improvement & Operational Excellence

• Maintain and continuously improve signage tools, portals, and documentation
• Manage signage-related support tickets and inquiries
• Maintain accurate store profile information to support operational efficiency
• Identify opportunities to streamline processes, improve execution, and enhance consistency across the store network
• Leverage technology and innovative solutions to improve signage workflows and communication

People

• Build strong partnerships across teams to deliver solutions efficiently and effectively
• Share knowledge, best practices, and expertise with colleagues and stakeholders
• Foster collaboration by encouraging diverse perspectives and open communication
• Influence without direct authority and build alignment across cross-functional teams
• Support a culture of continuous learning, innovation, and accountability

Cultural

• Model Indigo's values and contribute positively to team culture
• Embrace diversity of thought and foster an inclusive environment
• Demonstrate curiosity, adaptability, and a growth mindset
• Actively support organizational change and continuous improvement initiatives

SCOPE

Reports To: Manager, Visual Merchandising - Print, Store Planning & Signs

Manager Once Removed: Director, Visual Merchandising - Field Visual, Print & Signs

KEY RELATIONSHIPS

Internal:

• Visual Managers and Field Visual Team
• Creative Studio
• Consumer Experience
• Marketing and Digital Commerce
• Merchandising Teams
• Store Operations

External:

• Signage vendors and production partners
• Suppliers and service providers

Work Experience / Education / Certifications

• College diploma or university degree in Marketing, Communications, Project Management, Visual Merchandising, Business, or a related field is preferred
• 2-4 years of experience in project coordination, marketing, visual merchandising, retail operations, or a related field
• Retail experience, particularly within Indigo, is considered an asset

Competencies / Skills / Attributes

• Strong written, verbal, and interpersonal communication skills
• Demonstrated project coordination and organizational skills with the ability to manage multiple priorities
• High attention to detail and commitment to accuracy
• Strong problem-solving and critical-thinking abilities
• Proficiency in Microsoft Office applications, particularly Excel
• Working knowledge of Adobe InDesign and SharePoint preferred
• Ability to work effectively in a fast-paced, cross-functional environment
• Strong stakeholder management and relationship-building skills
• Ability to translate complex information into clear, actionable communications

Other (travel, Bilingual, etc.)

• Occasional travel, including overnight travel, may be required

À Indigo, toutes les candidatures soumises sont examinées en détail par notre équipe des RH. Pour certains aspects du processus d’embauche, il arrive que nous utilisions des outils d’intelligence artificielle (IA), notamment pour la présélection et les évaluations. Ces outils aident notre équipe à mettre les critères pertinents à l’avant-plan, mais ne remplacent pas le jugement humain. Nous sommes déterminés à utiliser l’IA de façon responsable, équitable et conforme aux lois applicables en matière d’emploi et de lutte contre la discrimination. Nous examinons régulièrement ces outils pour aider à prévenir les préjugés ou la discrimination.

À Indigo, l’équité, la diversité, l’inclusion et l’accessibilité sont au cœur de nos valeurs. Nous intégrons ces principes à notre formation, à nos politiques et à nos pratiques d’embauche, et nous les améliorons continuellement pour refléter les besoins des collectivités que nous servons. Nous accueillons donc les gens de tous les milieux et de tous les vécus, y compris les personnes autochtones, noires et de couleurs (PANDC), les membres de la communauté 2SLGBTQIA+ et les gens qui ont un handicap à poser leur candidature. Si vous avez besoin d’un aménagement spécial pendant le processus de recrutement, nous vous invitons à communiquer avec les Ressources humaines à [email protected].

Nous respectons votre vie privée tout au long du processus de recrutement. Notre énoncé de confidentialité à l’intention des candidats et candidates explique comment nous recueillons, utilisons et protégeons vos renseignements personnels lorsque vous postulez à un poste chez Indigo, ainsi que les choix qui s’offrent à vous.

Cette offre concerne une opportunité actuellement disponible chez Indigo.