Coordonnateur (trice) à la planification des soins aux patients ( contrat 12 mois) / Patient Care C

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À propos du poste

Nous sommes à la recherche d’un(e) coordonnateur(trice) à la planification des soins aux patients organisé(e) et minutieux(se) pour soutenir l’équipe des services de perfusion INVIVA. Dans ce rôle, vous serez responsable de coordonner les rendez-vous des patients, de gérer les références et d’assurer la prestation en temps opportun des traitements par perfusion et injection.

Relevant du/de la superviseur(e) PCC, vous collaborerez avec des professionnels de la santé, des pharmacies et des équipes internes afin de garantir que les patients reçoivent leurs traitements conformément aux ententes de niveaux de service (SLA) et aux exigences cliniques.

Ce que vous ferez (responsabilités)

• Coordonner et planifier les rendez-vous de perfusion/injection selon les références et directives médicales
• Contacter les patients pour fixer et confirmer les rendez-vous dans les délais établis
• Collaborer avec les pharmacies pour confirmer la disponibilité des médicaments avant la planification
• Coordonner les horaires des infirmier(ère)s et assurer la disponibilité des ressources cliniques
• Maintenir des dossiers patients précis et à jour dans les systèmes de planification
• Gérer les appels entrants/sortants et les courriels en respectant les indicateurs de performance (KPI)
• Envoyer des communications aux patients (courriels de bienvenue, confirmations de rendez-vous)
• Assurer le suivi des références et des livraisons de médicaments en attente
• Gérer les replanifications, les absences et les modifications de rendez-vous
• Collaborer avec les équipes internes et les partenaires externes pour assurer une expérience patient fluide
• Participer à la rotation de garde et travailler selon des horaires prolongés, au besoin

Exigences minimales (formation et expérience)

• Diplôme d’études postsecondaires en administration, en santé ou domaine connexe ou combinaison équivalente de formation et d’expérience
• Minimum de 2 ans d’expérience en service à la clientèle, idéalement dans un environnement à volume élevé
• Expérience en coordination de services (patients ou clients) ou en planification
• Excellentes compétences en organisation et en communication
• Capacité à gérer plusieurs priorités et à respecter les échéanciers
• Maîtrise des outils informatiques (MS Office et systèmes de planification)
• Maîtrise de l’anglais (oral et écrit)

Compétences et expérience souhaitées

• Expérience en milieu clinique, hospitalier ou en services de perfusion
• Connaissance de la terminologie médicale ou de l’administration en santé
• Bilinguisme (français/anglais)
• Expérience avec des systèmes de planification ou dossiers médicaux électroniques (DME/EMR)
• Solides aptitudes en résolution de problèmes et grand souci du détail
• Capacité à travailler de façon autonome et en équipe dans un environnement dynamique

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About the Role

We are seeking a detail-oriented Patient Care Coordinator (Scheduling) to support our INVIVA Infusion Services team. In this role, you will coordinate patient appointments, manage referrals, and ensure the timely delivery of infusion and injection therapies.

Reporting to the PCC Supervisor, you will collaborate with healthcare providers, pharmacies, and internal teams to ensure patients receive treatment in line with service level agreements (SLAs) and clinical requirements. This role is ideal for someone with strong organizational skills, a customer-first mindset, and experience managing high-volume scheduling in a healthcare or service environment.

What You’ll Do (Responsibilities)

• Coordinate and schedule patient infusion/injection appointments based on referrals and medical directives
• Contact patients to book appointments and confirm scheduling details within defined timelines
• Liaise with pharmacies to confirm medication availability prior to booking
• Coordinate nurse schedules and ensure appropriate clinical staffing for treatments
• Maintain accurate patient records and update scheduling systems
• Manage inbound/outbound calls and emails, meeting service KPIs
• Send communications (e.g., welcome emails, appointment confirmations) to patients
• Monitor referrals, follow up on outstanding medication deliveries, and ensure readiness for appointments
• Handle rescheduling, no-shows, and appointment changes efficiently
• Collaborate with internal teams and external healthcare partners to ensure seamless patient care delivery
• Participate in on-call rotation and extended shifts as required

Basic Requirements (Minimum Education & Experience)

• Post-secondary diploma or degree in administration, healthcare, or related field or equivalent combination of education and experience
• Minimum 2+ years of customer service experience, preferably in a high-volume environment
• Experience coordinating clients, patients, or scheduling services
• Strong organizational and communication skills
• Ability to manage multiple priorities and meet deadlines
• Computer proficiency (MS Office and scheduling systems)
• Fluency in English (written and spoken)

Preferred Skills/Experience

• Experience in healthcare, clinic, or infusion services environment
• Knowledge of medical terminology or healthcare administration
• Bilingualism (English/French)
• Experience working with appointment scheduling systems or EMRs
• Strong problem-solving skills and attention to detail
• Ability to work independently and collaboratively in a fast-paced environment

Le.la titulaire de ce poste aura à soutenir de façon quotidienne des clients internes et/ou externes à l’extérieur du Québec. Par conséquent, ce poste requiert une maîtrise de l’anglais à l’écrit et à l’oral. Veuillez noter que le nombre de postes dont les tâches requièrent une connaissance de la langue anglaise a été restreint dans la mesure du possible.

The incumbent of this position will provide daily support to internal and/or external clients outside Quebec and/or in the United States. Therefore, he/she must be proficient in spoken and written English. Please note that the number of positions requiring English language skills has been limited where possible.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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