CRM Consultant

We are Two Circles. We are a Sports & Entertainment Marketing business. We grow audiences and revenues. We do that by knowing fans best. We work with clients to help them understand & influence what their fans are doing – the way fans spend their money, the events that fans attend, the channels fans respond to, the content fans watch and more. And we use the understanding this gives us to help our clients grow. Grow their audiences and grow their revenues - both direct to consumer and business to business revenues. Our platforms and services are trusted by over 1000 clients globally, including the English Premier League, Red Bull, UEFA, VISA, the NFL, Nike and Amazon. We are over 1000 people, based out of 15 offices, and we deliver work for sports and entertainment businesses of all shapes and sizes all over the world.

The role will require the candidate to be responsible for:

• Running workshops across business requirements gathering, process mapping and use cases for Microsoft Dynamics Sales & Service implementations in a client facing role
• Managing project timelines, project documentation and hitting required deadlines, ensuring the project is on track and escalating as required
• Introducing formal requirement specifications and workflow documentation
• Be responsible for working directly with client teams, solution architects and developers to ensure the solution meets the business needs
• Managing and upskilling junior Microsoft Dynamics internal resources 
• Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side.

Able to engage and impress at client Director and Exec level stakeholders both on the business side and technical side. A Microsoft Dynamics 365 Functional Consultant will possess a blend of the following skills:

Essential skills:

Functional Requirements

• Experience as a Dynamics 365 Functional Consultant
• Experience across business analysis, systems audits, requirements gathering and process mapping
• Creating functional and technical design documentation
• Creating end user acceptance testing scripts and supporting UAT process
• Creation of end user support and training material

Technical Requirements:

• Understanding of Sales and Customer Service Processes
• Experience customizing, configuring and developing Dynamics 365 solutions
• Experience building apps within D365 Sales/Customer Engagement (CE)
• Good understanding and experience in Microsoft Power Platform
• Understand and experience in building Microsoft PowerApps
• An understanding of javascript code desirable, but not mandatory
• Certifications within Microsoft Dynamics or Power Platform desirable (PL-900, PL-200, PL-400 etc.)

General skillset

• Can operate as a member of project teams, as well as manage them
• Comfortable being hands on and managing key client accounts
• Comfortable in delivering presentations and demonstrations to stakeholders
• Worked across accounts with sizeable budget and multiple markets
• Ability to work at pace and retain a keen attention to detail
• A willingness to travel (if and when required)
  

Desirable skills:

• Love for sports
• Great self-starting attitude keen to join an entrepreneurial organization where every working day is different

 
The range below represents the low and high end of the base salary someone in this role may earn as an employee of Two Circles. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.

• $75,000-$90,000 CAD