Customer Service Representative

Responsibilities 

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  Offer exceptional customer service at all times​. 

  
  


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  Answer inbound client calls to promote the product lines offered by the company or propose alternatives​. 

  
  


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  Participate in outbound call campaign. 

  
  


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  Sales support 

  
  


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  Clerical task  

  
  


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  Provide solutions to customer issues and concerns in a professional and courteous manner.   

  
  


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   Maintain favorable relationships with the customer to encourage repeat and future business. 

  
  


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   Enter all client orders in the system​. 

  
  


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   Follow-up on order and delivery statuses when required by the client​. 

  
  


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   Perform inventory searches within our network and with external suppliers when required​. 

  
  


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   Assist Sales Team and support coworkers in executing certain tasks​. 

  
  


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   Regularly provide feedback on the soundness and effectiveness of the customer service department’s policies and procedures 

  
  


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   Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed. 

  
  


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   All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs. 

  
  

Success Factors: 

• Minimum of two years of experience in customer service, sales, distribution, or supply chain.


• Experience in the tire or automotive industry is considered an asset.


• Good understanding of inventory management and product availability.


• Excellent communication skills and ability to build strong customer relationships.


• Strong customer focus and commitment to delivering exceptional service.


• Excellent organizational, prioritization, and attention-to-detail skills.


• Strong problem-solving abilities with a proactive mindset.


• Proficiency with Microsoft Office and CRM/ERP systems.