Customer Service Representative

Description

• High School Diploma with other relatable education
• Post Secondary Education considered an asset
• 2 years estimating blueprints, and completing measurements and take offs
• 2 years customer service experience with experience in similar industry (flooring, cabinets, tile, construction)
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs – estimating software
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Works well with team members to resolve issues and move forward in a proactive manner
• Effective verbal communication skills
• Proficient mathematical skills with strong understanding of measurements and fractions
• Ability to solve problems as they arise

• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and complaints, and coordinates activities with other departments as necessary; escalates complaints to supervisor as required
• Establishes proactive communication with customers to ensure understanding of product ordered
• Responds to general customer enquiries while on-site in a friendly, professional manner and courteous manner
• Maintains and develops relationships with contractors, clients and sub-contractors
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly          
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Ensures that orders are put into production on time to meet pickup and delivery schedules
• May handle warranty and service issues as they arise
• Other duties as assigned 

• Competitive Wages
• Medical and Dental Benefits
• Paid sick days
• RRSP matching