Customer Service Representative

NorthStar Equipment Rentals is hiring a Customer Service Representative in Edmonton. This person will be responsible for enhancing the customer experience by establishing new rental and sales accounts and providing exceptional customer service to call-in and walk-in customers.

Reporting to:  Manager, Operations

Essential Duties and Responsibilities:

• Process rental quotations, reservations, contracts, and invoices in compliance with company policies
• Assist Operations Manager with service administrative tasks
• Coordinate and track daily equipment pick-ups and returns
• Work in a fast paced sales environment, providing helpful, quality service and sales
• Service writing; providing equipment maintenance and shop service records
• Assist with deliveries and preparing equipment for rental
• Identify customer needs and react appropriately while understanding market conditions and local competitors
• Suggest equipment and supplies to meet customer needs
• Answering customer inquiries urgently and efficiently
• Picking orders
• Putting away equipment and tools
• Continuous inventory checks
• General house keeping
• General warehouse duties
• Represent Northstar Equipment Rentals in a professional manner
• Participate in the on-call rotation
• Other duties and responsibilities as required

Skills and Knowledge:

• Ability to work in a fast paced environment with a variety of tasks in an effective, organized manner
• Demonstrate sales professionalism and interpersonal skills
• Proven ability to work effectively within a team environment
• Knowledge of construction equipment considered an asset
• Excellent written and verbal communication skills
• Display a high level of ownership, accountability and initiative
• Microsoft Office skills with experience using MS Excel, Word, Outlook and Access

Qualifications:

• Customer service experience in the rental business an asset

• Ability to lift 50+ pounds
• Experience operating a forklift and other equipment an asset; training will be provided
• Valid class 5 Alberta driver license with clean abstract
• Live our CORE Values: Have a Can-Do Attitude, Respect Others, succeed as a Team, Lead with Courage and Deliver Results