Customer Service Representative (REMOTE) - Ontario, Canada 11 AM to 8 PM PST (2 to 11 PM EST)

The Customer Service Representative role is a fully-remote position that is responsible for providing Contact Center Support to clients "Early Out Service" patients and will support 11 AM to 8 PM PST (2 to 11 PM EST) Monday - Friday shift. The pay for this position is $19.00 per hour to start, plus benefits after 3 months of employment (1 month of training counts towards your start of employment).

Essential Functions for Customer Service Representative

In addition to working as prescribed, specific responsibilities of this role include:

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  Responsible for consistently meeting production standards for inbound and outbound calls.

  
  


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  Responsible for consistently meeting quality assurance standards.

  
  


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  Maintains quality customer service by following company policies and procedures as well as policies and procedures specific to each customer

  
  


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  Updates job knowledge by participating in company offered education opportunities and gains proficient knowledge and understanding of services and information systems.

  
  


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  Protects customer information by keeping all information confidential.

  
  


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  Processes miscellaneous paperwork and documentation.

  
  


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  Effectively communicates with callers to for account resolution by assisting individuals with medical billing questions, financial assistance programs, setting up payment plans and processing payments while maintaining a professional level of customer service.

  
  


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  Schedules call backs as needed.

  
  


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  Be a collaborative team member.

  
  


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  Assist with additional tasks as assigned by supervisor or call center management.

  
  

Minimum Requirements

Education / Experience / Certification Requirements:

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  MUST be available to work 11 AM to 8 PM PST (2 to 11 PM EST).

  
  


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  High-speed home internet (NOT Cell-based internet) required.

  
  


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  Ability to test home internet speed, to ensure adequate bandwidth.

  
  


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  Excellent communication (written and oral) and interpersonal skills.

  
  


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  Strong organizational, multi-tasking, and time-management skills.

  
  


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  Must be detail oriented and able to follow through on issues to resolution.

  
  


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  Must be able to act both independently and as a team member.

  
  


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  High School Diploma or equivalent combination of education and relevant experience needed.

  
  

Preferred Qualifications

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  One year or more of customer service support over the phone in a remote setting.

  
  

Compensation and Benefits: The base salary range for this position is $18.00 - $19.00 per hour, plus incentive per year. Pay is based on several factors, including but not limited to current market conditions, location, education, work experience, certifications, etc. IKS Health offers a competitive benefits package, including healthcare and paid time off (all benefits are subject to eligibility requirements for full-time employees). IKS Health is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.