Customer Service Specialist - 1 FT

Description

This position ensures that the customer-facing services are provided to casino guests by supervising Guest Services department staff and activities.

Responsibilities
Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as vehicle maintenance of shuttle fleet, group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.


Qualifications
Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline. Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing initiatives.