Customer Solutions Architect (CSA) - Partner Solutions-Wholesale

Description

Empowering our partners to make the world a better place, together

TELUS Partner Solutions connects domestic and international facilities based and virtual over-the-top services providers to TELUS' award-winning network and empowers resellers with a portfolio of industry-leading solutions purpose-built to help grow their technology and communications businesses.

The role: Customer Solutions Architect (CSA)

We are seeking a Customer Solutions Architect to prime pre-sales solutioning across our data, voice, mobility, and IoT portfolios and, drive success and experience post sales. As a trusted advisor, you will combine technical expertise with a consultative, customer-first approach—simplifying complex solutions and translating them into real business value. You will partner closely with Sales Executives to design scalable, customer-centric solutions that drive top-line growth, cross-sell opportunities, and faster contract-to-cash execution.

What you’ll do

• End-to-End Solutioning: Prime integrated solutions across Data (Fibre, WAN, L2VPN, IP networking), Voice (SIP trunking, VoIP, voice termination), Mobility (Wireless services, MVNO/MVNE, roaming, messaging), and IoT (SIM-based connectivity, connected car, telemetry, asset tracking)


• Consultative Technical Leadership: Lead customer conversations with confidence and clarity, simplifying complex technical concepts into business-relevant solutions for diverse technical and executive audiences


• Sales Partnership & Growth Enablement: Partner with Sales Executives to qualify and shape opportunities, drive multi-product solutions, and support cross-sell and new logo acquisition as the trusted technical advisor


• Customer Relationship & Experience: Build strong, long-term customer relationships through a customer-first mindset, deeply understanding business drivers, challenges, and growth opportunities

Qualifications

What you bring, The technical edge:

• 3–7+ years of experience in telecommunications or technical pre-sales


• Strong knowledge of data networking (WAN, IP, fibre), voice services (SIP, VoIP), and mobility solutions


• Preferred Experience: Knowledge of IoT/M2M solutions, understanding of network architecture (BGP, routing fundamentals), and experience in carrier or wholesale environments

Expertise in the following core areas:

• Data Networking: Deep knowledge of IP networking (BGP, routing, switching), MPLS, L2PN, DWDM, Wavelength, and WAN technologies


• Voice: Strong background in SIP, VoIP, trunking,Toll Free, and SMS messaging


• Wireless: Proficient with Wireless, IoT architectures, connected car, roaming, travel SIM, and mobility ecosystems


• Experience working with or integrating RESTful APIs


• Understanding of telecom API ecosystems (e.g., messaging, voice, authentication) and API tools (Postman, Swagger/OpenAPI)

The Soft Skills:

• Customer-Focused Mindset: A strong passion for building lasting relationships and consistently putting the customer first in all solutioning and interactions


• Consultative Leadership: Confident in leading discussions, presenting, influencing outcomes, and simplifying complex ideas into clear, compelling narratives


• Bilingual Excellence: Fluency in both English and French is required/preferred

Who is TELUS? We’re a people-focused, customer-first, purpose-driven team who work together every day to innovate and do good. Together we are making the future friendly by improving lives through our technology solutions, living a culture of innovation by solving complex problems and creating remarkable human outcomes in an increasingly digital world.

As a valued member of our team, we are committed to providing opportunities that ignite your personal potential, leverage your unique skills and ambitions, and support where you want to go next.