Customer Support Specialist

Acclaim Health announces the availability of one (1) Regular Part-Time Customer Support Specialist position working in the Speers Road office in the Private Care and Customer Support department. This position requires the individual to be available to work a minimum of 2 shifts per week and every other weekend. Shift times may vary, During the week you may be asked to work 4pm - 8pm or 4pm-11pm. On the weekends, shift times vary from 7am-3pm, 12pm-8pm or 3pm-11pm.

Pay : $20.51 - $22.45

PRIMARY FUNCTIONS:

• Responds to all incoming telephone calls and provides information


• Resolves service issues by clarifying the customer’s complaint; determining the cause of the issue; selecting and explaining the best solution to reach a resolution and expediting correction or adjustment


• Reroutes unresolved calls to the most appropriate person and/or department of Acclaim Health


• Updates client notes in AlayaCare as required


• Processes patient/client cancellations and communicates to the appropriate team member or department


• Processes (Community Clinics only) appointment time changes as required in AlayaCare


• Initiates Private Care Referral Form in AlayaCare and schedules initial Private Care visit with Manager, Private Care


• Communicates effectively with all members of the health care team, LHIN and other external care partners


• Communicates complex patient/client information and situations to the appropriate Supervisor/Manager


• Effectively communicates changes and/or information to team members


• Updates client information into the electronic health record in AlayaCare


• Maintains an accurate and confidential filing system

POSITION REQUIREMENTS:

• Minimum 1 to 2 years office and customer service experience


• One year Community College, Business Administration Program or equivalent.


• Strong communication and interpersonal skills.


• Effective listening skills.


• Working knowledge of Microsoft Office and AlayaCare.


• Knowledge of the organization and services.


• Good organizational skills.


• Proven ability to multi-task and meet deadlines.


• Demonstrated ability to work independently and collaboratively as a team member.