Digital Product Designer

Job Type:  Full Time

Location:  Toronto (2 Bloor East Corp Office) or Ottawa office (319 McRae Avenue Head Office)

Target Salary Range:  $73,117 - $91,397

The compensation for this position is determined by a combination of skills, experience and is aligned to the market in which the job is posted. Your recruiter will provide additional details about our total rewards package during the hiring process.

WHAT YOU'LL DO

🎨 Product & UX Design

▸ Lead the design lifecycle from conceptualization and discovery through to execution and launch across         iOS, Android, and responsive web.

▸ Create user flows, wireframes, customer journey maps, interactive prototypes, and high-fidelity designs.

▸ Contribute to and maintain our design system, ensuring consistency and seamless developer handoff.

▸ Develop pixel-perfect design documentation and specifications for engineering teams.

▸ Incorporate motion design and micro-interactions to enhance engagement and usability.

▸ Translate complex system requirements into simple, elegant, and user-friendly interfaces.

▸ Rapidly prototype concepts in Figma, from low-fidelity sketches to high-fidelity interactive prototypes.

▸ Ensure all designs meet Alterna's brand standards and WCAG (AODA) accessibility guidelines.

🔍 User Research & Validation

▸ Collaborate with stakeholders to conduct qualitative and quantitative research, including user interviews, observational studies, and competitive analysis.

▸ Apply design thinking methodologies to iterate based on member feedback and data-driven findings.

▸ Build and maintain journey maps, service blueprints, and user personas to keep the team aligned on member needs.

🤝 Collaboration & Strategy

▸Work closely with stakeholders to align on product vision and ensure design specifications are implemented accurately.

▸ Collaborate with Engineering early and often to ensure technical feasibility and support post-launch refinements.

▸ Facilitate design workshops, brainstorming sessions, and design critiques.

▸ Present design rationale, research findings, and concepts clearly to technical and non-technical audiences, including senior leadership.

⚙️ Process & Support

▸ Own the end-to-end design process — from ideation and prototyping to user testing and final delivery.

▸ Document design processes and systems

▸ Drive continuous improvement of design workflows, methodologies, and tools within the Digital Channels team.

WHAT YOU BRING

Education

▸ University degree in Design, Human-Computer Interaction (HCI), Computer Science, or a related field — or equivalent working experience or certifications.

Experience

▸ Minimum 5 years of experience in Digital Product Design, UX/UI Design, or a related role within an agile environment.

▸ Proven track record of launching innovative digital products.

▸ A strong portfolio showcasing end-to-end product design, complex problem-solving, and impactful user experiences.

▸ Experience in financial services or fintech is a strong plus.

Technical Skills

▸ Expert proficiency in Figma (required).

▸ Familiarity with Adobe Creative Suite and motion design tools is an asset.

▸Proficiency and experience with prototyping (required)

WHO YOU ARE

▸ Action-Oriented — Proactive with a "get stuff done" attitude and strong organizational skills.

▸ User Advocate — Deep empathy for users and a genuine commitment to solving real problems.

▸ Design-Driven — Exceptional interaction and visual design skills with a strong eye for aesthetics and typography.

▸ Strategic Thinker — Able to balance creative vision with business objectives to deliver meaningful outcomes.

▸ Strong Communicator — Skilled at articulating design decisions and inspiring stakeholders through clear storytelling.

▸ Collaborative — A trusted team player who works effectively across cross-functional teams.

▸ Adaptable — Comfortable in a fast-paced, dynamic environment with shifting priorities.

▸ Passionate — Excited about financial services and fintech, with a desire to innovate within digital banking.

About Alterna Savings

Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking^® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.

Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.

To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.

Working at Alterna

We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for ten consecutive years.

* We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.

* Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.

* Alterna does not currently use Artificial Intelligence (AI) to screen, assess, or select applicants