Dining Room Supervisor

Let us welcome you home to Parkwood Place in Victoria, BC.

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. 

Our Vision: For every person to feel at home. 

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honour to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavours. 

Responsibilities 

• Directs and supervises the activities of the dining room to provide a high level of service.
• Ensure shift routines are current, monitors workflow, evaluates performance and service delivery that is consistent with principles outlined in "The Main Course" and corporate standards, and makes changes as required to ensure the consistency in quality of service.
• Creating an incredible dining experience for our residents and guests.
• Creating a warm and positive dining experience through customer-service excellence in every interaction.
• Supervising, leading, scheduling and motivating dining room staff.
• Serving meals with flourish, according to proper food-handling procedures.
• Prepare in-service training and complete inventories as assigned by the manager.
• Maintaining and managing standards of service in the dining room.
• Assisting the Executive Chef in hiring Servers.

Qualifications and Experience 

• You have restaurant or hotel serving experience, along with your Food Safe Level 1, Serving it Right and WHMIS certifications.
• You have 3-years of experience as a server team leader or similar position in the hospitality or seniors living industry.
• You demonstrated ability to supervise, coordinate and plan the day-to-day operation of the dining room.
• You’re upbeat and positive; bringing the good energy day to day.
• You can hit the ground running in a fast-paced environment, solving problems like a true pro.
• You’re a details person, an excellent communicator and a customer service superstar.
• You understand and respect the needs of seniors, their families and the professionals engaged in their care.

Conditions of Employment 

• Food Safe Certification  
• Clear Police Information Check  
• Clear Vulnerable Sector Check  
• COVID-19 vaccination proof. This requirement may be waived if you have received an exemption through the provincial government.