Director, Clinical and Operations (LTC PHC & FHA)

Reporting jointly to the Executive Director Executive Director, Clinical and Operations, Seniors Care, (Providence Health Care) and to the Executive Director, Burnaby Hospital & Health Services (Fraser Health Authority), the Director of Clinical Operations plays a key leadership role in an interdisciplinary team focused on providing quality care to residents and their families at Chenchenstway and other PHC and FHA long term care sites. The Director is responsible for ensuring smooth operations and ensuring standardized application of best practices and organizational policies at PHC and FHA sites. Guided by a unified vision for the resident experience, the role supports an environment of comfort, empowerment and respect that recognizes each person’s individuality and what matters most to them. Care delivery is focused on engaging, meaningful experiences and interactions that support the whole person, body, mind and spirit.

 The successful candidate should have experience with the following:

• Human resource development and management
• Financial management
• Quality improvement and resource utilization projects
• Familiarity with professional and legal standards in a healthcare setting

 Ready to lead with purpose? Apply today and help shape the future of Senior’s Care!

Education
Master’s degree in a relevant health care profession plus ten (10) years recent, related experience including five (5) years’ recent experience at the middle management level in a medium to large health care organization or an equivalent combination of education, training and experience.
Skills and Abilities

• Ability to define a clear vision, guide individuals and teams toward shared goals, and maintain motivation, cohesion, and commitment.
• Ability to communicate effectively verbally and in written form; tailoring messages to audiences, and using virtual platforms to engage staff, residents, and families.
• Ability to effectively manage human, financial, capital, and information resources to achieve organizational objectives.
• Ability to analyze complex situations, identify problems, and develop viable, system‑wide solutions.
• Responsive to community and partners’ needs, builds partnerships, and fosters positive relationships.
• Plans and executes actions that drive measurable outcomes for self and teams.
• Demonstrated understanding of interdependent organizational systems and incorporates whole‑system perspectives into decision‑making.
• Values diverse perspectives, integrates viewpoints, communicates convincingly, and resolves conflicts constructively.
• Embraces new initiatives and champions change to support team adoption and success.
• Continuously identifies opportunities to enhance systems and processes to deliver high‑quality service.

• A competitive Salary: $130,864-$188,116 annually, commensurate with experience
• Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
• Inclusive Culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
• Comprehensive Benefits Package: Including extended health, dental, vision, life insurance as well as pension.

Your Day to Day:

• Works effectively with Senior Leadership at the partner organizations to plan and provide effective and efficient care that supports the achievement of operational and strategic objectives while aligning with the shared values of the partner organizations.
• Provides clinical and operational leadership to interdisciplinary teams, ensuring coordinated and integrated resident‑ and family‑centered care.
• Maintains strong communication channels with senior leadership to support a successful, collaborative partnership that benefits residents and families.
• Oversees staffing models, resource allocation, and operating/capital budgets to ensure adequate support for care teams and compliance with long‑term care standards.
• Reviews budgets for support and contracted services, establishes performance criteria, and leads the management team in implementing negotiated action plans.
• Leads recruitment and retention strategies, fosters a learning culture, and establishes orientation, training, and development programs to support best clinical practices.
• Works with Professional Practice and interdisciplinary leaders to ensure clinical standards, guidelines, and systems are consistently applied and aligned with partner organizations.
• Ensures Emergency Preparedness and Infection Prevention & Control standards are met through effective communication, consistent policies, and cross‑team collaboration.
• Leads site‑level change initiatives, ensuring clear communication with stakeholders and preparing teams for operational and service‑delivery impacts.
• Works with leaders across departments to support problem‑solving, information flow, and coordination between Chenchenstway teams and partner‑provided operational services.
• Contributes to collective bargaining preparation, essential services planning, strike contingency planning, grievance processes, and 24‑hour managerial on‑call duties.
• Initiates and facilitates proposals for service delivery improvements, ensuring alignment with organizational goals and operational realities.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.