JOIN OUR TEAM!

At Couche-Tard/Circle K, our mission is simple: to make our customer’s lives a little easier everyday. You may have already stopped for coffee, refueling your car, or eating something on the go. Then, you know what Couche-Tard/Circle K is. We have grown into a successful global company with over 17,000 stores in 29 countries, serving almost 9 million customers every day. In total, approximately 149,000 people work in our stores and offices.  We make journeys easier by offering fast and friendly service. We care about our people and our communities, and we look for ways to uplift people first. Wherever your journey’s going, we can help you get there.   Are you ready to grow your career? Let's grow together!

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Department: Global Merchandising

Location: On site, Laval, QC (4204 boulevard Industriel, H7L 0E3)

THE ROLE

The Director of the Global Center of Excellence (GCOE) strengthens the proficiency of the global Category Management and Merchandising teams by designing, implementing, and continuously evolving learning programs, training curricula, process documentation, and tools integration frameworks. This role leads the development of structured learning pathways, oversees global merchandising training execution, and partners cross‑functionally to identify skill gaps, process improvement opportunities, and long‑term capability needs. The Director embeds strategic initiatives, best practices, and change management principles into all learning platforms. A critical aspect of this role is establishing consistent training resources, standardized processes, and governance to support the evolution of Category Management and Merchandising across markets.

WHAT YOU’LL DO

Want to start your career with us? Here's an overview of the main responsibilities of this position:

• Define and deliver the global Merchandising training and capability strategy with the Head of Global Merchandising Excellence.

• Build and manage the annual Merchandising Training Plan and budget, including setting annual learning requirements, training schedules, monthly forums, and on‑demand training.

• Plan, organize, and facilitate learning & development programs; measure training effectiveness and continuously improve the learning infrastructure.

• Partner with Global Merchandising, Business Units (BU) and cross‑functional leaders to identify skill, process, and capability gaps.

• Integrate new Merchandising tools, processes, and ways of working into Category Management into training curricula. Collaborate with Global HR to support Emerging Leaders and other corporate programs.

• Enable sharing of best practices and insights across regions and teams, and facilitate change management efforts for critical Merchandising initiatives.

• Identify job profiles and core competencies for the Category Management and Merchandising functions. Support onboarding and new‑hire training.

• Maintain relationships with internal and external partners, industry experts, and vendors to keep training programs current and in alignment with company strategy.

• Develop and maintain end‑to‑end process documentation for Merchandising, establishing a governance framework with clear ownership and accountability.

• Provide leadership and mentorship to one direct report responsible for executing ongoing training and development programs.

WHAT YOU’LL NEED

We want you to join our team! Here's what we're looking for:

Education:

• Bachelor’s degree in Business, Merchandising, Marketing, Retail Management, or related field; Master’s or certifications are an asset.

Experience:

• 7–10 years of experience in Category Management, Merchandising, or related roles, with demonstrated success in executing category and/or merchandising strategies.

Knowledge and skills:

• Experience designing and delivering training programs, workshops, or presentations in a formal learning, onboarding, or internal development capacity.

• Good understanding of talent management, succession planning, training methodologies, and organizational development practices.

• Proficiency in applying appropriate training and change management frameworks tailored to project needs.

• Demonstrated ability to work effectively with senior executive leadership and cross‑functional teams to drive organization‑wide change.

• Excellent written and verbal communication skills, with the ability to simplify complex concepts into compelling training materials or presentations.

• Advanced proficiency in Microsoft Office, particularly PowerPoint, and familiarity with SharePoint and other learning or communication platforms.

• Experience managing, mentoring, and developing team members.

• Flexibility to work across global time zones. Ability to travel up to 15% of time, including internationally; valid passport and travel documentation required.

 Language skills:

• Bilingualism required (Advanced French and English) both spoken and written, as the person will be required to work and communicate regularly in English while performing the tasks outlined above. Specifically, the role requires collaboration with global teams.

WHY YOU SHOULD WORK HERE:

At Couche-Tard/Circle K, we believe that our team members are the heart and soul of our business. When you join us, you're not just getting a job – you're becoming part of a vibrant community where your talents are valued, your growth is nurtured, and your contributions make a real difference. Here's why you'll love working with us:

Benefits package:

• Group Insurance Program: Stay healthy and happy! Our plan provides you with the flexibility to choose coverage that best meets your needs and add optional insurance (health and dental care, long-term disability, life insurance, health spending account)

• Pension Plan: Plan for your future and retire with peace of mind with our pension plan, helping you build a secure financial future.

• Share Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Couche-Tard/Circle K.

• Paid Time Off: Recharge and rejuvenate with paid time off, including vacation days, sick days, and personal days to help you maintain a healthy work-life balance.

Additional Perks:

• Employee Discounts: Enjoy exclusive discounts on our products and services, making it even easier to fuel up and stock up on your favorite goodies.

• Training and Development: Grow your skills and advance your career with access to ongoing training and development opportunities, including workshops, seminars, and online courses.

• Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication.

• Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential.

• Scholarship Program: Invest in your education and future success with our scholarship program, available not only to our employees but also to their children. We're committed to supporting your lifelong learning journey and empowering you to achieve your academic and career goals.

INTERESTED? You are only a few clicks away from joining an exceptional company! Visit our careers page at https://workwithus.circlek.com/ca/en to submit your application. We can't wait to hear from you!

At Couche-Tard/Circle K, we're committed to fostering an inclusive and diverse workplace where everyone is treated with respect and dignity. We welcome individuals from all backgrounds and walks of life to join our team and contribute their unique perspectives and talents.

We thank all candidates for their interest in this position. Please note that only selected candidates will be contacted for further steps in the hiring process.

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Couche-Tard / Circle K valorise la diversité et de l’inclusion et vise à créer un milieu de travail sain, accessible et gratifiant qui met en valeur la contribution unique de nos employés au succès de notre entreprise. En tant qu'employeur qui s'engage à respecter l'équité en matière d'emploi, nous encourageons les candidatures les plus diverses afin de pouvoir nous doter d’un effectif varié et représentatif de nos clients et des communautés que l’on sert. Des accommodements sont disponibles sur demande pour les candidats qui participent à tous les aspects du processus de sélection.