Dockmaster Lead

About QuadReal Property Group 

QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management are $94 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.

www.quadreal.com

The Dockmaster Lead is responsible for the overall supervision, safety, and operational efficiency of Oakridge Park’s loading dock facilities. This role oversees all dockmaster staff, ensures compliance with QuadReal’s standards, supports tenant and vendor needs, and maintains a secure dock environment aligned with Oakridge Park’s premium retail experience.

Dockmaster Lead – Oakridge Park

Location: Vancouver, BC
Reports to: Manager, Security & Life Safety
 

Key Duties & Responsibilities

• Leadership & Team Oversight
  • Lead, supervise, and mentor all dockmaster staff, including Dock Operators and Flaggers.
  • Set performance objectives, track KPIs, and conduct regular team meetings.
  • Ensure adherence to company policies, quality standards, and training requirements.
• Dock Operations
  • Oversee and maintain loading dock operations.
  • Enforce dock standards as outlined by policies and procedures.
  • Schedule and coordinate deliveries to minimize congestion.
  • Conduct weekly inspections of all equipment (overhead doors, levelers, compactors) and report deficiencies.
• Access & Security
  • Maintain access control strategy by monitoring and documenting all couriers and delivery personnel entering the premises.
  • Work in close coordination with Security and Building Operations on an ongoing basis.
• Tenant & Vendor Support
  • Respond promptly to tenant inquiries and service requests via QuadReal Connect.
  • Communicate directly and professionally with tenants, tenant managers, and service delivery drivers to resolve issues and ensure smooth operations.
  • Build and maintain positive relationships with all stakeholders to support operational excellence.
  • Assist with dock management, including waste removal, recycling, and e-waste programs.
• Health & Safety
  • Conduct monthly health and safety checks for the loading dock.
  • Report any noted issues or hazards to the direct manager.
• Other
  • Perform additional duties as assigned.

Experience & Qualifications

• 1-3 years in dock operations, logistics, or facilities management.
• Previous leadership experience in a fast-paced environment.

Skills

• Strong organizational and time management skills.
• Ability to manage delivery schedules and enforce policies.

Leadership & Communication

• Proven ability to supervise, train, and develop teams.
• Excellent communication skills for interacting with tenants, vendors, and internal staff.
• Ability to build positive relationships and resolve issues promptly.

Other

• Comfortable using technology for scheduling and reporting.
• Physically able to inspect dock areas and equipment.
• Able to work under pressure and meet tight deadlines.

This posting is for an existing vacancy in our organization.

The expected annualized base salary range for this role is $76,000-78,000.

#LI-TV1

#LI-Onsite

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.