Donor Experience Officer

Please refer to the How to Apply for a Job (for External Candidates) job aid for instructions on how to apply.

If you are an active McGill employee (ie: currently in an active contract or position at McGill University), do not apply through this Career Site. Login to your McGill Workday account and apply to this posting using the Find Jobs report (type Find Jobs in the search bar).

University Advancement (UA) promotes McGill to its global community and to the public, engaging alumni, volunteers and friends of the University, and building on McGill’s record of fundraising success in support of University priorities.

By joining UA, you can be part of a dynamic and exciting team of professionals that is making an extraordinary impact on the world by advancing the philanthropic and engagement ambitions of McGill University.

To find out more about UA, please visit us at www.mcgill.ca/advancement/ua-careers

Position Summary:

Reporting to the Associate Director, Annual Giving, the Donor Experience Officer performs a wide range of activities to meaningfully engage members of the McGill community in order to maximize philanthropic support for the University. The incumbent is responsible for securing Annual Fund Leadership (AFL) gifts for the University in the $1,000 -$24,999 range, developing and managing a portfolio of AFL donors, developing and building relationships within the McGill community, with a focus on pipeline development.

Main duties and responsibilities:

• Manage a portfolio of 500+ AFL donors. Encourage and seek philanthropic support for McGill. Formulate and implement cultivation, engagement, solicitation and stewardship strategies to secure $1,000+ gifts.

• Focus on securing AFL Gifts through identifying, assessing and engaging with donors. Leveraging an established best practice outreach strategy, actively engage with donors on a daily basis.

• Leverage donor interests to build an effective case for support and suggested engagement opportunities for each donor.

• Develop a detailed understanding of McGill’s key fundraising priorities and promote these priorities effectively to AFL donors.

• Leverage existing strategies to upgrade donors giving less than $1,000 to the Leadership level or higher, and meet with key donors to facilitate this process.

• Engage in qualification meetings with key AFL-donors and ensure proper hand-off to Development Officers for further Major Gift conversations.

• Work closely with the Bequest & Planned Gifts office to ensure effective collaboration on donors capable of making a Legacy gift, and handoff prospects where appropriate.

• Participate actively in McGill events as part of an integrated approach to donor identification, cultivation and stewardship.

• Participate in Prospect Management System; file timely and appropriate activity reports, assessment forms, etc.

• Participate in the development and implementation of new initiatives that support the strategic direction of the University by keeping abreast of new developments and trends in the field of alumni engagement and fundraising, with a specific focus on digital outreach.

• Meet goals and KPIs associated with growth and expansion of AFL pool.

• Undertake special projects as assigned.

Other Qualifying Skills and/or Abilities

• Direct fundraising experience with a proven track-record of success in the solicitation and closing of gifts preferably in an academic/higher education or in business development in the private sector. Cold calling experience is an asset.

• Results-driven, a self-starter, and highly motivated with a demonstrated ability to build constructive and effective relationships with internal and external partners.

• Client-focused, with strong skills in listening, negotiating, planning, organizing, priority setting, analyzing, and problem-solving.

• Excellent interpersonal skills with strong presentation and written communications skills.

• Demonstrated ability to work in a fast-paced environment autonomously and as part of a team.

• Demonstrates discretion and judgment in his/her decisions concerning the sharing of privileged information.

• Demonstrated ability to work with a variety of software solutions, including MS Office and client-server database software.

• Ability to travel to key regions to meet with donors if relevant engagement opportunities create the business need to do so.

• English, spoken and written; French, spoken and written.

As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)

• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)

• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)

• Competitive vacation policy

• Two (2) personal days

• Two (2) floating holidays

• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day

• Paid time off over the December holiday period

• Tuition waiver for regular employees and their dependents

• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level #4 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

Job Profile: