E-Commerce Merchandise Operation Specialist

Title: E-Commerce Merchandise Operation Specialist

Some of what you will do:

Under the direction of the Manager, this position is responsible for supporting and executing online merchandising and promotional initiatives, coordinating and executing print content for Staplesprint.ca flyers and catalogues and improving the online customer experience.  In addition, this position supports website enhancements and online merchandising system issues – troubleshooting issues that arise, identifying improvement opportunities and testing enhancements as they are introduced.

Specifically, You Will:

• Support merchandising and marketing online and mobile promotional activity by setting up and maintaining pages. Working with affected parties to provide direction and determine the best approach based on defined business objectives.

• Continually improve online promotional experience and execution by utilizing website enhancements, customer feedback/reviews, sales data, site metrics and other sources.

• Maintain website product taxonomy. Working with SEO, search, analytics, content, UX and merchandising to ensure consistent execution and optimal customer experience.

• Maintain homepage banners and navigation links for Eway.ca updating as needed to support changing business needs or strategies.

• Support / represent Site Merchandising team for website and mobile enhancement projects, helping define requirements, test functionality and train team members on system changes.

• Support merchandising strategy and maximize sales potential by utilizing website merchandising tools to drive attach, including but not exclusive to; Cross Sells, Upsells, Substitutes.

Some of what you need:

• Completion of post-secondary education with focus on ecommerce or related experience.

• Working knowledge of web site structure and functionality.

• Experience with content management systems such as Contentful. 

• Strong understanding of ecommerce software and platforms.

• Strong analytic skills using Adobe analytics. 

• 1-3 years of website operations management.

Physical demands/working conditions:

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more…

#MakeAnImpact