Activate JobCopilot
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Enterprise Account Manager based in Canada.
This role is focused on driving strategic growth across high-value enterprise accounts within a fast-evolving SaaS and learning technology environment. You will be responsible for building deep, trusted relationships with senior decision-makers and shaping long-term account strategies that expand platform adoption. The position requires a strong blend of consultative selling, commercial acumen, and customer-centric thinking to identify expansion opportunities across complex organizations. You will collaborate closely with cross-functional internal teams to design and execute land-and-expand strategies that maximize customer success and revenue growth. Acting as a strategic advisor, you will help clients align learning and development initiatives with broader business objectives. This is a high-impact role where your ability to navigate enterprise environments directly influences customer transformation and business outcomes.
Accountabilities:
- Build and maintain strong relationships with senior stakeholders and decision-makers across strategic enterprise accounts to drive trust and long-term partnership.
- Develop and execute account strategies focused on upsell, cross-sell, and long-term expansion opportunities within existing customers.
- Partner with internal teams such as Solutions Engineering, Customer Success, and Leadership to design and execute account growth plans from discovery through close.
- Manage pipeline activity effectively, ensuring disciplined forecasting, timely follow-ups, and strong progression of opportunities to closure.
- Leverage deep product and industry knowledge to present tailored LMS solutions that align with customer learning and business objectives.
- Identify customer risk signals in collaboration with Customer Success teams and actively contribute to churn mitigation strategies.
- Track market trends, competitor activity, and customer insights to inform strategic account positioning and reporting.
- Maintain accurate CRM records and ensure consistent use of sales tools to support visibility and execution.
Requirements:
- 7+ years of experience in enterprise sales, strategic account management, or complex B2B SaaS environments.
- Proven ability to manage and grow large, multi-stakeholder enterprise accounts through structured account planning and execution.
- Strong consultative selling skills with a track record of delivering meaningful land-and-expand revenue growth.
- Excellent communication skills, with the ability to engage and influence senior executives and C-level stakeholders.
- Experience working with global or distributed client portfolios in fast-paced technology or SaaS organizations.
- Strong commercial acumen, pipeline management discipline, and ability to forecast accurately.
- Ability to collaborate effectively across internal teams including product, customer success, and technical pre-sales functions.
- Bachelor’s degree in business or related field preferred; MBA considered an asset.
Benefits:
- Fully remote-first work environment with flexible working arrangements
- Comprehensive health, dental, and wellness benefits depending on location
- Retirement savings programs and eligibility for performance-based bonus plans
- Generous paid time off to support work-life balance
- Home office setup support and monthly flexibility allowance
- Strong focus on career development, internal mobility, and continuous learning opportunities
- Employee-led diversity, equity, and inclusion initiatives
- Access to modern sales and customer success tools in a collaborative environment
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