Equipment Rental Coordinator

Are you an seeking an opportunity to build your account management administrative skills? Do you have strong time management skills and an ability to work well under pressure? Are you looking to be part of a growing team and company? Are passionate about providing results and peace of mind to your client group? 

The Universal Group, recognized as one of Canada’s best-managed companies in 2024, has an exciting opportunity for a Equipment Rental Coordinator within our Fleet & Rentals department.  As an Equipment Rental Coordinator you will be responsible for overseeing all aspects of equipment rental operations from handling requests, coordinating timely deliveries, and ensuring accurate billing. This role involves maintaining rental inventory, updating software systems, addressing client inquiries, and actively participating in business development initiatives. The Equipment Rental Coordinator will also provide necessary support for Fleet related tasks and projects. 

What you will be responsible for:

Rental Request Management:

• Receive and process rental inquiries and requests from clients via email, telephone, or in person 


• Ensure accurate documentation and record-keeping of rental orders 

Account Setup & Proposals:

• Assist in the proposal and quoting process for new clients


• Collaborate with the sales and management teams to prepare competitive proposals


• Coordinate with the Accounts Receivable department to establish new client accounts

Account Management:

• Act as the primary point of contact for client inquiries and questions


• Provide detailed information on equipment options, pricing, and availability


• Maintain strong relationships with existing rental clients


• Routinely follow up with clients to ensure expectations are exceeded and if there are additional opportunities they can be supported on. 


• Identify opportunities to upsell additional equipment or services to clients


• Collaborate with the sales team to maximize revenue opportunities

Inventory Maintenance:

• Collaborate with the Fleet Department to schedule and coordinate equipment deliveries


• Ensure timely and efficient delivery to meet client deadlines


• Regularly monitor and track equipment inventory levels


• Coordinate with the procurement team to restock and replenish inventory as needed

Data Entry and Administration:

• Utilize software to track and update rental orders and equipment availability


• Ensure accurate data entry and maintenance of records


• Ensure all necessary documentation is complete for account setup

What you get from us:

• A consistent Monday to Friday schedule of 8am to 4:30pm.


• Opportunity to work for a large, growing company.


• Paid vacation.


• Competitive compensation package.

What we need from you:

• High school diploma or equivalent; bachelor's degree preferred.


• Proven experience in administration.


• Proficiency in using Microsoft Office and G-Suite platforms.


• 2-3 years of experience in account management, project coordination, or similar field is highly desired.


• Excellent communication and customer service skills is a must.


• Strong organizational abilities and attention to detail.


• Ability to work collaboratively with cross-functional teams.

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being ‘Passionate, Authentic, and Driven’ in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public is what drives us every day.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile! 

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace. 

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can’t wait to hear from you. Come grow with us!

APPLY NOW!

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