Field Service Representative, Maritime Helicopter Program

Build bold. Deliver impact. Win together.



At General Dynamics Mission Systems–Canada, we’re not just engineering technology — we’re shaping the future of defence and security. Our teams design and deliver advanced, mission-critical solutions that enhance national security, strengthen communities, and protect the people we serve.



If you’re looking for meaningful work that contributes to a safer, more secure world, you’ll find purpose here. Every day, your skills will directly impact programs that matter.

General Dynamics Mission Systems-Canada is currently hiring a Field Service Representative (FSR) for our Maritime Helicopter Project (MHP) In-Service Support (ISS) program. GDMS-C provides maintenance and support service to the CH148 Helicopter Sub-systems and delivered Ground Systems.

As a Field Service Representative (FSR), you provide long-term support to fielded product at Department of National Defense (DND) facility located in Patricia Bay, British Columbia. As a main contact with the customer, you will provide initial technical problem responses, analysis and recommending resolution paths.  

Operating principally from the GDMS-C Contractor Field Offices (CFO), the FSR is an integral member of the onsite multi-contractor team, advising Senior Aircraft Maintenance Authorities, Maintenance Managers and aircraft Technicians; performing maintenance activities beyond the capability of DND technicians; and conducting preventive and corrective maintenance on fielded GD assets. 

Responsibilities include but not limited to: 

• Providing timely daily technical support to customer queries related to fielded product both on-site and deployed.
• Investigating Technical Problems (TPs) including identification of appropriate corrective actions.
• Maintenance, diagnosis of complex failure conditions and performing in-situ repair and modifications on a variety of avionics, electrical and computer related systems.
• Coordinating availability of all GDMS-C provided Support Test Equipment (STE) on location.
• Providing on-going system analysis to support continuous improvement initiatives both to internal stakeholders and end users.
• Performing routine preventive and corrective maintenance tasks on GD owned equipment; including aircraft parts and support test equipment.
• Performing Maintenance and setup tasks for ground and shipborne equipment; including installation and setup on Navy ships at Esquimalt and Halifax dockyards.
• Performing routine administrative task such as backups, ordering replacement parts and consumables.
• Maintaining adequate inventory sparing levels needed to support immediate maintenance tasks to prevent delay in equipment turnaround times.
• Participating in deployment planning meetings and material setup requirements to support DND deployment operations. 
• Liaising with internal Engineering and Logistic support development teams to ensure In-Service requirements are well understood during routine problem resolution as well as new Maintenance Task Analysis and system design.
• Providing system level support to the Life Cycle Maintenance Manager (LCMM), as required.

• At least 4-6 years of relevant work experience; preferably as an aircraft avionics technologist.
• Knowledge of Helicopter operations and Maintenance environments.
• Familiarity with Airborne Mission Systems and simulators for Engineering and Training Systems would be an asset.
• Require a three year Community College diploma as an aircraft technologist or equivalent time and experience within an accredited Aircraft Maintenance Organization (AMO) or previous DND aircraft technologist’s qualifications, or civilian AME qualifications.   
• Ability to interact and communicate effectively with Customers and Team Members.
• Ability to work independently and in a team environment, with minimum supervision.
• Superb analytical and troubleshooting skills
• Must be willing to travel and be on temporary work assignment as required approximately 10% of the time

It is a requirement that General Dynamics Mission Systems-Canada be registered with the Canadian Controlled Goods program and that all of its workforce be security assessed. Successful applicants must meet all applicable security requirements, including but not limited to the ability to obtain and maintain a Canadian government security clearance. Applicants may be required to meet additional security requirements in order to gain access to technical data, classified areas or information that is subject to international regulations. You must be eligible to work in Canada.

The expected salary range for this position is  $110,000–$117,000 per annum. The final compensation will be determined based on an assessment of the candidate’s qualifications, including relevant knowledge, skills, experience, and internal equity considerations.

Benefits

As a full-time employee at General Dynamics Mission Systems–Canada, you’ll enjoy a competitive total rewards package that supports your professional and personal well-being:

• Comprehensive medical, dental, and vision coverage for you and eligible dependents from day one (no cost), including flexible benefits options (HCSA) emergency travel insurance, and 24/7 virtual care services.
• Employee & Family Assistance Program (EFAP), onsite fitness facilities, and employee resource groups.
• Defined Contribution Pension Plan with employer contributions after 3 months, RRSP access from day one, and financial planning support.
• Flexible time off including vacation, holidays, parental leaves with top-up options, sick leave, and disability programs.
• Career development through learning platforms, educational assistance, mentoring, and reimbursement of professional memberships.
• Additional perks such as employee discounts, free onsite parking, social clubs, and an annual scholarship program for employees’ children.

Why join us?

• Purposeful Innovation: You’ll work on innovations that genuinely make a difference. You’ll apply advanced thinking, design expertise, and practical problem-solving to help equip military and allied forces with leading-edge systems. You’ll be surrounded by some of the brightest minds in the defence sector, contributing to next-generation technologies in an environment that celebrates creativity, new ideas, and modern solutions.
• Connection: We believe people do their best work when they feel they belong, and their ideas can flourish. Different perspectives, experiences, and ways of thinking help us innovate and grow. Strong relationships with our teammates help us unite, overcome challenges, and deliver the world-class quality we’re known for. Here, we are committed to inclusivity and ensures every individual feels valued, respected, and empowered.
• Challenging and Rewarding Career Pathways: Your career path matters to us. From mentorship and regular check-ins with your leader to educational support, professional certifications, and continuous training, you’ll have the resources you need to thrive. We encourage internal mobility so you can explore different business areas, broaden your skillset, and expand your network. You’ll be working on high-profile, impactful projects that challenge your skills, expand your expertise, and allow you to both learn from mentors and guide others along the way.

Accommodation 

If you require accommodation during any stage of the application process, please contact Human Resources via [email protected].