Field Service Technician

We’re Hiring for a Field Service Technician Level 1!   

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark! 

THE ROLE: The Field Service Technician Level 1 will be responsible for start-up and commissioning of projects, preventative maintenance, and basic submersible wastewater pump (Flygt) and control panel troubleshooting at customer sites.  Product specific training will be provided.  Will interact with customers. 

We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan with company contribution, and other additional miscellaneous benefits.  

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily after sufficient training is provided.   

• Evaluate, repair, and conduct hydraulic, mechanical, and electrical testing of submersible wastewater pumps 

• Basic troubleshooting of electrical control panels 

• Basic understanding of schematics and wiring diagrams 

• Assist with start-ups and emergency callouts 

• Operating and maintaining a service truck with crane and out-riggers 

• Operating industrial equipment in a shop environment such as forklift, overhead cranes, etc. 

• Working with various Company provided hand and power tools 

• Accurate record keeping inside Xylem’s work order management system 

• Create and maintain a safe and organized working environment and culture within the organization and following protocols at customer locations 

• Take care of company property  

• Demonstrates High Impact Culture through innovation, accountability and empowerment  

• Must be able to function in a team environment  

• Usually works with direct supervision but can work independently if needed 

TRAVEL REQUIREMENTS: 

• Some travel required (overnight stays, away from home)  

Pre-hire requirements to operate company vehicle (provided by Xylem or candidate): 

• Driver Application for Employment  

• Motor Vehicle Report (MVR)  

• Driver Disclosure and Release  

• Employee Applicant Drug and Alcohol Statement  

• FMCSA Certificate of Awareness  

• Driver Certificate of Violations  

• Driver Statement of On Duty Hours – if applicable 

• Road Test  

• Copy of Driver’s License  

• Copy of Medical Certificate 

QUALIFICATIONS: 

Education Requirements 

• HS diploma or equivalent 

Experience Requirements: 

• 0 to 2 years of technical work experience, 1 year preferred 

Skill Requirements: 

• Electrically and mechanically inclined 

• Demonstrates critical thinking and troubleshooting ability 

• Comprehend technical information and communicate it clearly 

• Experience with Microsoft Office and smart devices  

HIGH IMPACT BEHAVIORS: 

• Transformative Mindset (Talent, Capability) 

• Consistency (Strategy alignment, Continuity) 

• Empowerment (Decision-making, Approval culture) 

• Non-Confrontational Culture (Feedback culture) 

• Clear Roles & Responsibilities 

LEADERSHIP SKILLS : 

• Proactively seeks feedback from peers, team members, and manager 

• Applies new knowledge and tech to improve outcomes within team 

• Identifies and mitigates risks 

• Breaks down problems effectively and leverages RCA 

• Prioritizes team’s and organization’s needs over self 

• Owning execution 

• Delegates effectively to empower teams to grow 

• Considers Xylem-wide implications of decisions 

• Performs strongly under pressure or in face of challenges 

• Focuses on long-term goals despite setbacks or failures 

• Has an effective personal operating model 

• Leads change with optimism