Field Service Technician II

Make an impact

Summary
Applies technical knowledge and expertise to provide KUKA Canada Ltd customers with industry-leading
robotic troubleshooting and repair services. Continuously seeks sales opportunities to grow revenue while
ensuring customer satisfaction. NOTE: this position will be part of a 24/7 weekly rotation shared with the team.

Essential Duties and Responsibilities including, but not limited to:

• Always manage customer relationships by going the extra mile and representing KUKA with pride
  and professionalism.


• The role requires the ability to handle a flexible work and travel schedule.


• The role requires the ability to travel to customer sites on short notice and frequently requires the
  ability to work long hours to meet customer needs.


• Assist KUKA Robotics customers and internal personnel for the troubleshooting and repair of
  electrical, mechanical, and programming problems related to KUKA Robotics equipment.


• Establish a strong technical relationship and trust with the customer


• Works with the Customer Service Manager and/or related supervisor(s) to identify individual
  training needs to maintain and continuously improve skills and knowledge of KUKA Robotics
  products and applications.


• Collaborate with the Customer Service Manager and/or related supervisor(s) to pinpoint specific
  training requirements that will enhance and sustain proficiency and understanding of KUKA
  Robotics products and applications.


• Possessing a strong work ethic, determination, and a commitment to excellent customer service.


• Strong organizational, communication, and interpersonal skills and ability to multi-task in a fastpaced
  environment.


• Ability to travel internationally.

What you need to succeed

Education

• Associate degree or trade certificate from an accredited institute.


• 1-3 years related automation/robotics experience and/or equivalent combination of education and experience.

Experience

• Ability to read and interpret mechanical, electrical prints and other related technical
  documentation.


• Hands on experience in repair, servicing, or maintenance of electromechanical systems.


• Intermediate PC skills/knowledge (Salesforce, MS Office environment, Internet, email, etc.)


• Willingness to travel (75% - 90%) for service and training assignments.


• Travel to headquarters in Germany may be required for varying duration for training purposes.

Thank you for your interest in our position. To confirm, this position represents a current vacancy within our organization.

Only those applicants who are selected for interviews will be contacted. We are committed to providing equal opportunities for persons with disabilities. Accommodations are available at all stages of the recruitment process, at the candidate’s request.

Please note that your application and any related materials you provide may be processed, stored, reviewed, or otherwise used by systems in our recruitment selection process that may interact with AI tools. This includes any AI integrated functions that may be utilized by the job board through which you applied to our position.

KUKA is an Equal Opportunity Employer committed to building an inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status, or any other protected grounds as defined by applicable federal or provincial legislation.