Floor Manager | Formula Fig Kitsilano

WORK WITH US

Service-Meets-Retail,

Experiential Skincare Company

Company description

Role description

The Floor Manager is essential to the success of our service-meets-retail Fig Bars, playing a key role in the day-to-day operations, both front and back-of-house.  In this role, you will support the Fig Bar Manager in overseeing operations while primarily focusing on driving product sales performance, reviewing metrics, and coaching the team to improve productivity. You will also be responsible for ensuring exceptional guest experiences, adhering to protocols, and educating team members and guests to promote skin confidence and uphold brand standards. 

Additionally, as a Floor Manager, you will be a community ambassador, fostering local partnerships, hosting events, and promoting the brand through guest service interactions and social media. This role combines sales, marketing, and leadership to achieve commercial success and ensure a superior guest experience.

The Floor Manager will report to the Senior Fig Bar Manager and work cross-functionally with other business units. This role will also work 20 hours per week supporting Guest Experience, in addition to leadership and operational responsibilities.

We are looking for someone who has:

• Experience in retail management 


• Highly detail-oriented, excellent organization, communication and people management skills


• A passion for skin health


• Confidence and a natural ability to build connections that lead to sales


• A believer in Fig and our vision

Role responsibilities

• Deliver exceptional guest experiences: Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions, manage guest escalations, and create a welcoming environment. 


• Drive sales: Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets. Monitor team performance and provide coaching to improve sales outcomes.


• Support skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals. 


• Maintain the Fig Bar environment:  Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting. Monitor team performance in maintaining Fig Bar standards and provide guidance to ensure consistency.


• Coach and train: Mentor a high-performing team by coaching, fostering collaboration and training new and existing team members.

• Engage the community: Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.


• Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests. Support team attendance by monitoring schedules and helping maintain staffing levels to meet operational needs.


• Additional duties and responsibilities may be added or modified throughout your employment.  

This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.

What we offer:

• Competitive hourly wage ($23.00-$26.00) + commission on product and membership sales incentives


• Continuing education - learn about industry-leading skincare brands and innovations in beauty


• Formula Fig perks, treatment benefits, and product discounts


• Eligibility for benefits coverage, dependent on FTE

Total reward decisions are performance based and reviewed throughout the calendar year.

At Formula Fig, we believe that our people are at the forefront of our brand - every team member will make a meaningful contribution to our growing community.

Formula Fig provides equal employment opportunity (EEO) to all employees and applicants for employment.  We believe in providing an inclusive workplace where all individuals have the chance to succeed.

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