General Manager

The Opportunity

Are you a passionate and driven leader with a commitment to enhancing the lives of seniors? As a General Manager at Chartwell, you will play a key leadership role in creating a vibrant, welcoming, and safe environment for residents and staff alike. You’ll oversee all aspects of residence operations.

What You’ll Do

• Provide leadership to ensure smooth operations across all departments

• Oversee high-quality care, services, and programs that support resident wellness and satisfaction

• Lead, mentor, and support department managers and staff

• Ensure compliance with health, safety, and legislative standards while monitoring quality assurance

• Manage budgets, monitor financial performance, and support occupancy growth

• Foster community engagement, address resident/family concerns, and contribute to strategic planning and culture-building

• Collaborate leadership team to ensure smooth operations and participate in the Manager on Duty rotation

What You’ll Bring

• Minimum two years in a leadership role within the retirement or hospitality industry

• Proven skills in operations, team leadership, financial planning, and customer relations

• Graduate of a post-secondary diploma or degree program in nursing, social work, gerontology, hospitality, or business

• Excellent communication, interpersonal, and problem-solving abilities

• Self-directed, accountable, and effective at building collaborative teams

• Strong organizational and multitasking capabilities in a dynamic environment

• Proficient in Microsoft Office and residence management systems

• Ability to assess, plan, and implement processes for resident care, staff development, and operational efficiency

• Knowledge of provincial health regulations and retirement residence legislation

• Familiarity with budgeting, occupancy strategies, and marketing approaches

• Valid Driver’s License, or reliable means of transportation

What We Offer

• A safe, inclusive workplace where you’re supported and appreciated 

• Competitive compensation and benefits

• Opportunities for leadership development and career growth

• A warm, welcoming culture inspired by our vision of making people’s lives better, driven by our mission to create happy, healthy, and meaningful lives for our residents

Additional Requirements

• Ability to work flexible hours including some evenings and weekends

• Must be prepared to respond to emergency situations

• Some travel may be required

• Comfort using AI and other digital platform systems and tools to support daily work

• Clear Criminal Background Check, VSS and TB Test where required