Guest Experience Shift Lead

🧩 What You’ll Do:

As a Guest Experience Shift Lead, you’ll:

• 🎯 Supervise and support front-line staff during your shift

• 🌟 Inspire your team to be “guest obsessed” and deliver world-class service

• 🛠️ Assist with daily operations, guest flow, and crowd control

• 📚 Train, coach, and support team members to become LEGOLAND legends

• 💬 Respond to guest inquiries and concerns with professionalism and care

• 🧾 Maintain training documentation and safety compliance

• 👣 Lead by example by stepping into host positions when needed

• 📈 Provide feedback, coaching, and assist with staff development

• ⚙️ Collaborate with other departments for smooth daily operation

🧠 What You Bring:

• ✅ High School diploma or GED required

• 🗣️ Strong customer service & communication skills

• 🌐 Previous experience in attractions, entertainment, or hospitality (6+ months preferred)

• 🚀 Enthusiasm, positivity, and a team-first attitude

• 🧑‍💼 Leadership experience or potential to grow into a leader

• 🖥️ Comfortable using office and POS systems

• 🔍 Organized, detail-oriented, and ready to multitask in a fun, fast-paced environment

📋 Additional Requirements:

• ⚖️ Must be able to stand, walk, bend, lift (up to 50 lbs), and work on your feet for extended periods

• 📅 Must be flexible to work weekends, holidays, and some evenings

• 🛡️ Commitment to health & safety for yourself, your team, and our guests

• 🚌 Occasional local travel may be required

🎁 Why Join Us?

• 💼 Be part of a global company (Merlin Entertainments!) with endless career possibilities

• 🎟️ Enjoy exclusive employee discounts and free admission to attractions

• 🧱 Work in a playful, creative, and inclusive environment

• 🚀 Develop your leadership skills and grow your career in the attractions industry

🧱 Ready to Build Your Future with Us?

Apply now and help us create awesome memories for our guests — one brick at a time! 🌈🎉

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.