Guest Relations Ambassador

Description

The Guest Relations Ambassador is a motivated and enthusiastic member of the Westside Guest Relations team in the Customer Service Department. As the first point of contact with all guests, this position sets the initial expectation of exceptional customer service. This position is responsible for providing superior customer service in the delivery of facility access and information, program registrations and membership sales.

Position Description

• Greet, engage and welcome guests in a friendly, professional and courteous manner


• Keep abreast of and provide pertinent information such as facility access, programming and membership to customers and team members


• Monitor guest access and maintain security awareness


• Actively engage and build positive relationships with all guests and staff


• Accurately complete all daily processes and transactions including drop-in, monthly and membership sales, program registration and other account inquiries payments


• Consistently balance daily cash outs


• Assist with administrative tasks and maintain a clean, safe and organized workspace


• Assist and respond to emergency situations

Qualifications:

• Minimum high school education, additional post-secondary in hospitality/tourism an asset


• 1+ years of guest services experience preferred, ideally in a fitness/community recreation environment


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  Must have current Alberta Approved First Aid training agency - CSA Standard Z1210-17 Intermediate First Aid

  
  


• Fluent in a second language is an asset


• Proficient in Microsoft Office, Outlook and a willingness to learn new technology, previous experience in a recreation software such as PerfectMind an asset


• Must be a minimum 18 years of age

Skills Required:

• Superior front line customer service skills, hospitality/guest relations experience an asset


• Energetic and welcoming client-facing demeanor


• Friendly and professional phone etiquette


• Excellent and clear communication skills both verbal and written


• Strong organizational skills and attention to detail


• Ability to work independently


• Adaptable and enjoy working in a hands-on team environment

Physical/Psychological Demands:

• Adaptable and enjoy working in a hands-on team environment


• Ability to work in a fast-paced, sometimes noisy environment


• Ability to assist in difficult customer interactions and emergency-related incidents


• Ability to work flexible hours in a non-traditional schedule including early mornings, evenings, weekends and holidays


• Ability to lift 10-15 lbs daily


• Ability to remain on feet and/or sit for a period of up to 5 hours at a time


• Must hold high ethical standards as position has access to confidential information and cash handling duties

Employment Term:

• Part-time position, year round employment, 10-20 hours/week


• Variable shifts during operational hours of 5:00am to 10:15pm including weekends and holidays.

CSA Standard Z1210-17 IFA