Guest Services Ambassador

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Guest Services Ambassador – JLL

What this job involves: In this role, you will provide a welcoming approach to all employees and visitors while efficiently managing lobby areas to accommodate employee and guest needs. You will serve as the first point of contact, creating positive impressions while supporting daily operations through room bookings, event coordination, and comprehensive building services assistance. This position is essential to maintaining JLL's professional environment and ensuring seamless client and employee experiences.

What your day-to-day will look like: 

• Greet, host, and provide support for guests, visitors, and employees at the front desk

• Assist with conference room bookings and set-ups to meet client needs

• Support event set up and breakdown activities for various corporate functions

• Serve as the Building/Campus/Area Information Center for inquiries and directions

• Respond to and follow through on requests for information, communicating with all levels of management with minimal supervision

• Organize and maintain lobby and front desk areas to ensure professional presentation

• Resolve problems associated with building services, including janitorial, mailroom, copier services, parking, badging, and conference rooms

Required Qualifications: 

• High school diploma or GED

• 2-4 years of experience in hospitality or customer service roles

• Proven skills with the ability to manage multiple priorities and deliver results in a fast-paced environment

• Computer-literate with proficient skills in Google Suite

• Strong communication and interpersonal skills for interacting with diverse stakeholders

Preferred Qualifications:

• Experience in corporate reception or office administration

• Knowledge of building management systems and office equipment

• Event coordination or setup experience

• Professional demeanor with attention to detail

• Ability to anticipate client needs and provide proactive solutions

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.