H&F Programs Supervisor

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The YMCA of Greater Toronto is a charity offering opportunities for personal growth, community involvement and leadership.  The Central Y Health & Fitness Centre is one of eleven full-service health and fitness centres in the Greater Toronto Area that provides a variety of health, fitness, recreation and community programs. What sets us apart from other gyms is our philosophy, Sweat For Good. Every time you help someone get a great workout, swim their first strokes, execute the perfect karate kick, or reach their full potential in any of our health-promoting programs, you’re helping them Sweat For Good: for the hope, dignity, positive change, diversity, and equality that our charity is spreading across the GTA. The Sweat For Good philosophy is at the heart of everything we do, from the way we embrace diversity and social inclusion, support full participation by all employees, and live our core values of caring, honesty, respect, inclusiveness, health, and responsibility every day.

Reporting to the Senior Director Adult Programs, the HF Programs Supervisor provides direct leadership to a team of staff and volunteers who must set up new members immediately into programs that are focused on the achievement of their personal health and wellness goals. A strong focus on Personal Training with smarts goals assigned will be a major part of the role. Using a CRM system, the Supervisor and department staff team finds and implements new and innovative ways to proactively monitor and act on member usage, facilitates personal goal achievement, regularly connects and communicates with all members to achieve their retention and engage in a relationship with them that is “member insightful”. Implementing our Member Insight Strategy and using our Membership Involvement Model, the Programs Supervisor identifies and executes initiatives to increase Membership on Roll, Retention, Satisfaction, and Philanthropic contributions in the membership areas.

The Supervisor ensures that all members of this leading edge team are proactive in their ability to stay abreast of leading trends in health, fitness and conditioning and demonstrate exceptional relationship building skills. The recruitment, development, certification, retention and deployment of a team of volunteers to work in this area are also a major focus of this department.

In this role, you will:

• Coaches and develops staff to ensure exceptional service experience in various types of Personal Training; ensures staff are following best practices and performing required administration tasks for tracking sessions and maintaining client information.


• Responsible for achieving monthly, quarterly and yearly revenue objectives set forth by department sales goals


• Recruits, hires, onboards and trains new staff for the IC/PT department, following all practices and protocols as outlined by Human Resources and Health & Fitness.


• Responsible for scheduling and ensuring appropriate staffing is available to meet Personal Training targets.


• Manages the Personal Training program utilizing VirtuaGym software; Ensures accuracy of information entered in VirtuaGym, including client bookings, credits and notes.


• Conducts Personal Training consultations from online requests and in-person opportunities; is knowledgeable about Personal Training programs and the Personal Training team in order to facilitate the best match between Trainer and client


• Proactively follows up with Personal Training clients and members to encourage continued participation in YMCA programs and services.


• Assists in identifying opportunities to leverage the YMCA’s training expertise externally to increase sales


• Conducts Personal Training audit to ensure staff qualifications are up to date and all Personal Trainers are delivering high quality service


• Responsible for coaching and developing a team of staff and volunteers to provide superior service and build relationships with members in the conditioning room and surrounding areas


• Involved in the direct delivery of Group Fitness classes, Personal Training sessions, and new member orientations, and ensures exceptional service experience for members; follows up to assist members to achieve their personal fitness goals


• Conducts regular formal and informal performance reviews for staff, assisting staff in creating development plans; manages performance issues as required


• Develops, implements, monitors and evaluates programs and processes within the Association’s Membership Services Plan impacting the experience of members in the conditioning room and surrounding areas


• Builds relationship with members and seeks opportunities to share the YMCA story and educates members and guests on the YMCA as a Charity


• Assists in developing and managing departmental budgets and achieves all performance indicators and standards including those related to MOR, retention and YMCA Priority Sam standards


• Provides leadership and support as a member of the Centre senior staff team. Acts as an effective Acting General Manager as required


• Participates in task groups, special assignments and opportunities that further the Association mission, vision and strategic initiatives including the Core Service Functional Group


• Perform other duties as assigned.

You bring:

• Diploma or Degree in Kinesiology, Physical Education or related field preferred.


• Standard First Aid, CPR required.


• Demonstrated strong leadership skills developed through progressively responsible experience in a supervisory role in group fitness programs; ability to encourage, motivate staff and volunteers, acknowledge and appreciate contributions.


• Experience in personal training sales an asset


• Previous experience in development and implementation of new programs an asset.


• YMCA Personal Trainer Certification or equivalent (i.e. CPTN, ACE, etc.) preferred; Certified Fitness Consultant (CFC) an asset; Group Fitness Certification preferred; Certification in nutrition an asset.


• Proficiency with computer software including Excel, Outlook, etc.


• Well-developed interpersonal, and relationship building skills; ability to establish rapport and excellent communication with members, staff and volunteers


• Excellent written communication skills


• Commitment to working in a socially inclusive environment responding with sensitivity and personal awareness to the diverse needs of members including visible and non-visible dimensions of diversity


• Flexibility regarding assigned hours of work, including days, evenings and weekends;

What you need to succeed:

• Commitment to the YMCA’s Mission, Vision and Values


• Focus on the health, safety and wellbeing of all children, youth, and vulnerable people in YMCA programs including understanding legal and moral obligations related to reporting suspected child abuse to Child Protection Services


• YMCA Competencies: Accountable, Relationship-Builder, Improvement-Orientated, Team Player & Leader, Equity and Wellbeing Promoter

Why work for the YMCA?

The YMCA of Greater Toronto is a charity that ignites the potential in people, helping them grow, lead, and give back to their communities. We are committed to helping our employees reach their full potential and are recognized as a great place to work. We offer meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. See what you can expect from the YMCA here.

Joining the Y means contributing to over 170 years of providing opportunities for people to shine through programs and services, such as health and fitness, licensed child care, camps, employment and immigrant services, education and training, and services for youth, families, and seniors. Learn more in our 2025–2030 strategic plan, Greater Together, which outlines how we are focused on building communities where people feel healthier and more connected to their neighbours.

The YMCA of Greater Toronto is committed to Diversity, Equity, Inclusion and Belonging. We strive to remove barriers to employment and recognize that diverse staff who reflect the communities we work in enrich the experiences of our participants and our team. As an equal opportunity employer, we invite applications from all qualified candidates including racialized people/people of colour, Indigenous Peoples, disabled people/people with disabilities and members of 2SLGBTQIA+ communities.

If we can make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity so we can work with you to accommodate your needs.

In keeping with our commitment to safety and child protection, job offers are contingent on the successful completion of a Police Records Check. Within the first four months and every three years thereafter, a Vulnerable Police Records Check is required. Learn more about these checks here.

The YMCA only considers applicants who are legally entitled to work in Canada. We thank all applicants for their interest, however, due to the volume of applications we receive, we can only contact candidates who are selected for an interview

Check out the next steps in our recruitment process and see what others are saying about working at the YMCA.