Housing Stabilization and Interim Supports Manager

BASIC FUNCTION

This position reports to the Director of Housing Services and is responsible for the direct management of the Housing Stabilization and Interim Supports team of the Housing Services Division. Duties include but are not limited to supervising staff, service delivery planning of homelessness and supportive housing services, programme budget management, managing purchase of service agreements with outside organizations, developing policies and procedures in relation to homelessness services programming and engaging with community partners on important social services issues. 

The Housing Stabilization and Interim Supports Manager will coordinate the efficient delivery of Housing Stabilization and Interim Support programmes including preventing experiences of homelessness, emergency responses to experiences of homelessness, transition to and retention of housing placements; ensuring that operational standards are maintained, programme guidelines are followed and programme outcomes are achieved.  The primary programmes within the Housing Stabilization and Interim Supports team are emergency shelter solutions, housing with related supports, homelessness prevention, other housing and homelessness services and homelessness system coordination. 

The Housing Stabilization and Interim Supports Manager is an active member of the Housing Services management team and is responsible for contributing towards the achievement of overall Departmental outcomes. This position also may represent Housing Services at community planning and advisory tables.

PRINCIPAL RESPONSIBILITIES

Under the guidance of the Director of Housing Services, the Housing Stabilization and Interim Supports Manager has the following duties and responsibilities:

• Provide leadership and supervision to staff in a manner that develops, motivates, engages, guides and directs them to be responsible and accountable. 


• Maintain a work environment that promotes staff participation, teamwork and positive labour relations.


• Provide advice to the Director of Housing Services related to service delivery planning, policy and budgeting related to housing stability programmes.


• Monitor statistical data on benefit utilization and agreement outcomes, including the Homelessness Individuals and Families Information System.


• Participate in budget processes in relation to homelessness programmes.


• Review, monitor and ensure adherence to operational standards as set out in the Housing Services Act and Regulations, and other applicable legislation including provincial and federal programme guidelines.


• Develop and recommend procedures and business practices based upon research and programme analysis. This includes the development of best practices, benchmarking mechanisms, service operating systems, and evaluation strategies.


• Develop and administer contractual agreements with service providers in relation to housing stability programmes.


• Coordinate service delivery proposals, plans, reports and evaluations to meet County, Provincial and Federal requirements.

MINIMUM QUALIFICATIONS

• Four-year university degree, preferably with a specialization in Social Services or related field.


• Minimum five years of experience or equivalent in in the delivery of social and affordable housing or homelessness services.


• Previous experience in a supervisory or management role, preferably in Human Services, is required.


• Working knowledge of Ontario Works and Housing Services legislation. 


• Knowledge of community services and information in relation to social assistance delivery, homelessness and poverty.  


• Excellent management and leadership abilities including the ability to manage in a unionized environment.


• Solid oral and written communication skills.


• Proven ability to work effectively and collaboratively with community partners, colleagues and clients.


• Excellent interpersonal awareness and an ability to work as a positive member of a team.


• Sound judgment and decision-making skills in situations that can be ambiguous or difficult. 


• Excellent knowledge of computer software programmes and databases.


• Ability to maintain accurate records and statistics.


• Knowledge and understanding of Ontario’s Occupational Health and Safety Act.


• A valid driver’s licence (minimum G2 Class) and access to a reliable vehicle; flexibility of location may be required.