Implementation Specialists at PC lead and manage the implementation of new groups. They work in a dynamic environment and as a team to process transactions related to the full implementation of a new group. This Customer Success role provides value to our clients through daily customer service, leveraging technology, communication skills, and responsiveness in order to ensure a positive client experience. 

The Implementation Specialist will:

• Overall responsibility for the effective implementation of assigned new groups onto one of our third-party administration (TPA) platforms.

• Work with the Account Manager, Underwriter and Consultant to acquire all material required for the installation

• Clarify information, resolve outstanding issues, examine and follow up on missing information.

• Provide frequent updates to all applicable stakeholders during the implementation process.

• Work closely with other areas in the decision making process to ensure a smooth implementation.

• Day-to-day management of client and advisor requests.

• Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

• Build and Sustain Relationships 

• Accountable for the client/advisor and/or Plan administrator relationship 

• Accountable for building and maintaining internal and external relationships 

• Work cohesively in a team 

• Work collaboratively with all PC departments  

• Adapt to changing needs of clients, both internal and external 
   

To be successful as an Implementation Specialist with People Corporation, you will need:

• College or University Degree and 3 years of experience in an office setting. Prior experience in the Group Benefits industry would be an asset.

• Ability to multi-task and prioritize and work to deadlines to meet client and internal needs. Project management skills would be an asset.

• Ability to work well under pressure and maintain a positive attitude at all times.

• Excellent problem solving and troubleshooting skills.

• Excellent communication skills, both written and verbal, to interact with internal and external clients. French Bilingual would be an asset.

• Proficient computer skills and knowledge of Microsoft Office, Word and Excel.

• Keen attention to details. Accuracy and quality control are extremely important.

• Client focused with an unwavering commitment for service excellence.

• Accurate data entry is crucial for success in this role.

What's in it for you:

• Learn by working alongside our experts

• Extended health care and dental benefits

• A retirement savings plan with company contributions

• A suite of Health & Wellness offerings

• Mental Health programs and support for you and your family

• Assistance for the completion of industry designations

• Competitive compensation

At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.

Providing an inclusive, accessible environment, where all employees and clients feel valued, respected and supported is something we're committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to [email protected].

Salary Range

The base salary for this position is between $55,000 - 65,000 annually.

 

This represents base salary only and does not represent other variable compensation components of our total compensation (i.e. annual bonus, commission etc). The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.