Inside Product Support Representative

What You Will Do

• Build meaningful relationships with assigned owner-operators and growing contractors within the Retail and Small Core customer segments by understanding their business priorities and delivering customized parts and service solutions.

• Proactively engage customers to uncover needs, position value-driven recommendations, and demonstrate the full advantage of partnering with Finning.

• Leverage digital tools and data to identify opportunities, support sales activities, and open new pathways to serve your customers.

• Develop strategic call plans and account strategies to strengthen customer engagement, drive revenue, and support long-term loyalty.

• Maintain accurate and up-to-date records of customer interactions, equipment population, and sales opportunities within Saleslink.

• Collaborate with product support, equipment sales, and service teams to ensure a seamless and coordinated customer experience.

• You will spend most of your day in your local facility or meeting directly with customers, with flexibility for a hybrid work arrangement.

Skills You Bring

• A strong sales and customer service mindset with a track record of meeting or exceeding targets

• Excellent communication and relationship-building skills

• Confidence in customer-facing, consultative selling situations

• Ability to navigate complex needs and deliver practical, value-driven solutions

• Familiarity with parts systems, undercarriage measurement, and heavy equipment terminology (training provided)

Experience & Qualifications

• Minimum 7+ years of experience in the heavy equipment or construction industry

• 7+ years in sales or customer-facing roles with proven success

• Parts Ticket required; Finning experience preferred

• Comfortable using digital platforms and tools that support parts sales

• Mechanical aptitude and willingness to learn technical skills such as undercarriage measuring

Why This Role?

This role offers an excellent opportunity to grow your sales career in a dynamic, customer-focused environment. You will gain hands-on exposure to the heavy equipment industry, build specialized product and technical knowledge, and join a team that values initiative, collaboration, and a strong commitment to customer success.