Inside Sales Representative

Role: We have an immediate opening for a Inside Sales Representative in our Edmonton branch. Reporting to the Branch Manager, the Residential Inside Sales Representative builds and maintains relationships with our customers. This is a full-time, permanent position with opportunities for growth and job task variety.

Responsibilities:

• Answering incoming calls


• Dealing with walk in customers and providing product information


• Preparing quotes and estimates


• Following up on all quotes


• Providing excellent customer service


• Supporting joint sales, marketing and communications related activities


• Updating and maintaining customer lists


• Assisting with processing of warranty claims


• Supporting the Residential division as needed


• Participating in and supporting trade shows


• Communicate with the Field Operations department/Install Coordinator for project scheduling


• Maintain positive customer relationships, for CDS, in collaboration with the local Branch Manager and sales team


• Maintain a positive attitude and communication style with customers and employees in all circumstances


• In conjunction with the sales team, maintain the quote log for the division


• Ensure all quotes and bids adhere to gross margin expectations for the division


• Being an advocate for customer online reputation management campaigns to drive customer reviews and feedback


• Provide coverage to various positions in the branch as needed


• Any duties otherwise directed by the Branch Manager Skills:


• Customer service savvy and above average communication, written and verbal


• Above average computer skills with working knowledge of MS Outlook (including calendar)


• Ability to prioritize tasks and strong communication skills


• Superior resourcefulness, integrity, and strong work ethic


• Very organized with great attention to detail


• Ability to work in a team environment

Qualifications:

• 1-3 years of experience in customer service or related experience


• Good computer skills with working knowledge of Microsoft Office Suite and Internet Explorer


• Experience managing sales cycles or customer relationships would be an asset


• Possess a valid Driver's License and vehicle We offer:


• A positive work environment with competitive pay and an excellent benefit plan


• Opportunity to build a long-term career with upward mobility


• Excellent Health and Dental benefits offered for full time employees


• COR Certified workplace


• Equal opportunity employer

To Apply:

If this career opportunity sounds like the right fit for you, apply online at creativedoor.com with your resume and include your salary expectations.

Please add “INSIDE SALES - EDMONTON” to the subject line of all correspondence. Applications will be accepted until the position has been filled.