Intensive Case Management Worker - Harbour House

POSITION DUTIES AND RESPONSIBILITIES:

 Life Skills Support:.

• Assist clients as needed in developing and maintaining a positive working relationship with professionals in support of ongoing physical, spiritual, emotional, and mental wellness.


• Assist and encourage clients in the pursuit of leisure activities, exercise programs, and community socialization opportunities


• Support clients in management of self, i.e., development and utilization of personal coping strategies, self confidence & community rehabilitation.


• Assist clients in realizing personal daily living goals, both short and long term, to facilitate progression towards independent living and towards the transition to more permanent housing.


• Provide clients with guidance, information, and referrals pertaining to personal finance and legal issues, assist participants in navigating and understating systems processes..


• Support clients in becoming active members of the community at large.


• Act as a positive role model for clients; lead by example.

Program Support

• Develop housing support plans with an emphasis to housing stability factors.


• Develop and maintain relationships with local housing authorities, housing management bodies and private landlords.


• Navigate systems and coordinating services within the community.


• Support and attend court proceedings, assist clients with accessing legal resources.


• Provide information, resources, and advocacy for clients.


• Accompany clients to appointments to access community resources, affordable housing, financial support, etc.


• Refer clients to community support including medical, educational, mental health, addictions, cultural and other pro social activities.


• Liase with service groups and agencies as required for program services.


• Educate community partners to referral processes and services being offered by the YWCA.


• Establish and maintain professional relationships with community contacts.




• On call duties as directed by the Program Managers.

Administrative Support

• Comply with the YWCA Lethbridge & District policies and procedures.


• Maintain detailed records according to the YWCA Lethbridge & District legal documentation guidelines.


• Maintain clients files and records as per YWCA Lethbridge & District guidelines.


• Ensure clients files are complete and up to date, including timely completion of case notes, medication information, progress reports, goals, and any other relevant details.


• Complete all reports and summaries, including monthly statistics, and discharge summaries, in a timely manner according to YWCA Lethbridge & District documentation guidelines.