IT Support Specialist

Join The HOYA Vision Care Canada Team!

For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals.

We are currently hiring a IT Support Specialist to work in our Mississauga, Ontario facility!

Shifts Available: Monday – Friday, 8:00am – 4:30pm

Salary: $60K+

What’s in it for you?

• Health/Dental/Vision Insurance
• Tuition Reimbursement
• RRSP Matching
• PTO and Paid Holidays 
• And more!

What you’ll do:

Responsible for advanced troubleshooting equipment and daily maintenance in surfacing and finishing departments.  

1. Network, Technology and PC Support

• Ensures smooth operation of existing networks in all locations.
• Provides helpdesk support to internal users across Canada.
• Liaise with external suppliers/vendors to ensure that external resources meet the needs of the business.
• Provides emergency (on-call) support to end users as required.

2. Business Enterprise System support

• Maintain expert knowledge of Enterprise system (DVI), proving Subject Matter expertise to staff as needed.
• Responsible for routine reporting 

3. Product / Technical Knowledge

• Strives to improve technical knowledge through communication with suppliers, other facility supervisors and managers, and through continual professional self-development.  Applies that knowledge in own department and shares openly with colleagues in support of the continuous improvement of HOYA’s processes, products and services. 
• Maintain ongoing development of IT knowledge base through industry contacts, associations and inter-company counterparts and resources. 

Qualifications:

• 2 years hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS. 
• 2 years Windows networking and connectivity.
• 2 years hands-on experience with Android/iOS devices
• 2 years Windows networking and connectivity.
• 2 years experience in laser printers setup, troubleshooting and repairs.
• 2 years experience in remote support.
• Proficient in handling and validating standard XML files.

Education:

• Post-secondary degree
• CompTIA A+, Network+ or equivalent