Operations (Project) Manager – NI (New Installation) and MOD (Modernization)

As the New Installation and Modernization Operations (Project) Manager, you will be responsible for the full project life cycle, from project booking to project closing, utilizing company tools, methods, and processes to deliver high-quality, financially successful new installation and modernization projects. You will collaborate with sales representatives, field supervisors, coordinators, Finance and FQE Business Partners, and customers to meet specifications and resolve commercial and technical issues.

Responsibilities

People Management

• Provide leadership and direction to the new installation and modernization operations (Project) team, including supervisors, coordinators, and mechanics.


• Manage direct reports by providing mentorship, guidance, and constructive feedback to promote employee development and ensure training requirements are met.


• Actively support and drive health and safety initiatives by integrating safe work practices into operational procedures, participating in training activities, and promoting a culture of safety.


• Participate in company professional development programs to enhance working knowledge of elevator products, services, and procedures.


• Ensure a safe working environment for all employees

Project/Process Management

• Oversee project management, including milestones, Fulfilment+, and scheduling activities, while maintaining execution, financial, and commercial responsibility for the outcome of new installation and modernization projects.


• Ensure the department complies with ISO requirements and other Schindler NI and MOD HQ-defined processes, BDPs, and NI/MOD digital applications, including SAP SPN, FieldLink, SAP DMS, and ITF.


• Review new installation and modernization project specifications and drawings during the design and installation phases.


• Interface with local consultants for large or complex new installation and modernization projects.


• Act as the spokesperson for the District/Branch to HQ on issues related to the new installation and modernization product line, including order processing, to continuously improve company methods, tools, and processes.

Customer Orientation

• Develop and maintain relationships with key customers, consultants, architects, contractors, and developers.


• Communicate necessary information to customers and internal operations to help ensure customer satisfaction.


• Assess and follow up on customer needs and complaints through to satisfactory resolution.


• Prepare and maintain required customer information and files in accordance with established procedures

Operations Management

• Organize, focus, and guide NI and MOD supervisors and support staff in executing operational activities to meet operational targets.


• Interface with IUEC representatives to foster positive labour relations.

Financial Management

• Work with the District/Branch Manager and within company guidelines to assist with the development of annual budgets.


• Manage the P&L for NI and MOD projects, including ensuring that financial goals and expectations are met or exceeded, including change orders, material, and labour PPG.


• Oversee the management of materials and manpower within the budgeted framework.