Logistics Specialist

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

What We Offer:

• Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)

• Immediately vested 401K (US) or RRSP (Canada) with company match

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and meaningful advancement
   

We’re looking for: 

The Logistics Specialist develops and maintains strong customer service skills and supports OPENLANE Logistics transportation service. Daily duties require providing accurate, friendly and quality service to customers when interacting with customers via phone, text and email. Additionally, being able to effectively utilize tools and procedures to ensure workload is completed daily. Last, reporting on transportation department activities to local management and our corporate office. 

You are:

• Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.

• Detail-oriented. You will ensure a high degree of accuracy in your tasks,  in accordance with our customer and company requirements. 

• Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.

You will:

• Act as a point of contact for transportation and ensure customers receive prompt, efficient and courteous attention.

• Assist customers with confirming their Transportation needs.

• Verify vehicle locations and delivery address prior to pick up.

• Run aging reports and contact sellers and buyers regarding outstanding shipments.

• Maintain excellent customer service, strong telephone support and ability to answer or research the answer to customer questions.

• Make sure customers receive prompt, efficient and courteous attention for all contacts and transactions.

• Be familiar with procedures for handling all aspects of customer service.

• Resolve any customer complaints in a friendly, courteous manner.  Advise manager or designated supervisor of all serious complaints or incidences.

• Assist customers in understanding OPENLANE systems, where applicable, and escalate any system issues appropriately.

• Practice and promote teamwork at all times.  Set a good personal example of attitude and performance.

• Resolve any customer complaints in a friendly, courteous manner.

• Ensure proper follow-through on all directives, bulletins, schedules and accounting from manager or designated supervisor or other corporate sources.  Maintain a good flow of communication with the Manager or designated supervisor and other personnel.

Must haves:

• High School diploma or equivalent 

• 1-3 Years’ of related experience in a logistics or dispatching role 

• Tech-savvy, and comfortable using Google Suite 

• Excellent interpersonal, negotiation and communication skills with strong attention to detail

• Ability to maintain calm and diplomatic in dispute resolution situations

• Autonomous, self-driven, proactive and a team player

Nice to Haves:

• Post-secondary education in a related field is an asset

• Self-starter who can assess work volumes and ensure timely completion of prioritized tasks 

• Experience with AMS, VTrace, and other OPENLANE systems

Sound like a match? Apply Now - We can't wait to hear from you!

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.