Loss Prevention Manager - National Accounts

Description

Under the direction of the Manager Loss Prevention Technology Analytics and E Commerce Fraud, the Manager Loss Prevention will partner with  internal and external Purolator Enterprise customers to ensure they have the correct controls in place to safeguard their shipments from losses. 

Responsibilities

• Ensuring mitigating controls are in place to prevent customer losses 


• Generating analytics evaluations of loss indicators and action trending concerns


• Initiating and supporting investigations into internal and external individuals


• Support in the development of processes and procedures to mitigate losses throughout the network


• Engage the correct stakeholders in addressing loss mitigations and trending patterns 


• Act as the primary LP contact for customer‑impacting incidents, providing clear communication, findings, and preventative recommendations


• Identify control gaps and recommend corrective actions to improve compliance and risk mitigation


• Produce regular loss prevention insights, dashboards, and executive level reports for internal leaders and key stakeholders


• Conducts risk assessments for national customers, lanes, and facilities to identify vulnerabilities and recommend corrective controls.


• Supports implementation and oversight of security controls including CCTV, access control, alarms, GPS tracking, and monitoring processes for high risk shipments. 


• Analyzes loss, fraud, and claims data related to national accounts to identify trends, emerging risks, and root causes.


• Identify gaps in existing processes and recommend enhancements to improve accountability, tracking, and chain of custody.

Education

• Wicklander-Zulawski Non-confrontational interview certification 


• Certified Protection Professional (CPP) or Professional Certified Investigator (PCI) are an asset

Experience

• 3-5 years Loss Prevention experience


• Knowledge of Criminal Code of Canada


• Experience with CCTV, access control and security systems


• Experience in courier/cargo/transportation industry


• Excellent communication skills (written and verbal)


• Excellent problem solving and decision making skills


• Ability to coordinate a wide variety of duties and responsiblities and meet deadlines in a face paced environment


• Must be able to work with a high degree of honesty and integrity


• Proficient with Microsoft Suite

Skills