Maintenance & Technical Services Manager

About GMR Real Estate

GMR Real Estate is a Montreal-based property management company focused on residential rental properties. As our portfolio grows, we are focused on raising service standards, improving processes, and building a more consistent operating platform across the properties we acquire and manage. Employees have the opportunity to work close to the business, contribute practical ideas, and play a visible role in GMR’s continued growth and improvement. We value collaboration, accountability, adaptability, strong service, and practical problem-solving.

About This Position

The Manager, Maintenance & Technical Services is responsible for overseeing maintenance operations across a portfolio of multi residential properties in Montreal, primarily consisting of older high-rise assets. This role focuses on improving operational standards, implementing consistent maintenance processes, developing site teams, and ensuring efficient, compliant, and high-quality building operations.

Working closely with Property Managers and reporting to the Director of Capital Projects, the Manager, Maintenance & Technical Services will oversee maintenance performance across the portfolio, support operational decision-making, manage service providers, and help drive long-term asset preservation strategies.

Responsibilities

Maintenance Operations

• Oversee maintenance operations across multiple residential properties.


• Support on-site teams in resolving complex or escalated maintenance issues.


• Ensure timely and high-quality execution of work orders and maintenance activities.


• Conduct regular site inspections and quality control reviews.


• Monitor maintenance performance, response times, and service standards.

Process Improvement & Preventative Maintenance

• Develop and implement standardized maintenance procedures across the portfolio.


• Establish preventative maintenance programs and recurring maintenance schedules.


• Create operational guidelines and troubleshooting procedures for major building systems.


• Identify recurring issues and implement long-term corrective solutions.


• Promote operational efficiency and reduce unnecessary vendor reliance where appropriate.

Team Leadership & Training

• Lead, train, and support concierges, maintenance technicians, and other site staff.


• Establish performance expectations and accountability standards.


• Identify skill gaps and coordinate technical training initiatives.


• Drive performance management process, with support from Property Managers.


• Foster a proactive, solutions-oriented maintenance culture.

Compliance & Regulatory Management

• Oversee authority-related matters, including inspections, notices of non-compliance, and regulatory follow-ups.


• Ensure compliance with applicable building codes, fire safety regulations, and RBQ requirements.


• Track deficiencies, deadlines, corrective actions, and documentation.


• Coordinate remediation plans with consultants, contractors, and internal teams.


• Act as a liaison with municipal authorities and regulatory agencies as required.

Vendor & Contract Management

• Oversee maintenance-related service contracts, including HVAC, elevators, fire systems, plumbing, and cleaning services.


• Lead tendering processes, including scope preparation, bid analysis, and vendor recommendations.


• Establish and maintain strong vendor relationships focused on quality, responsiveness, and cost control.


• Monitor contractor performance and ensure adherence to service expectations and standards.

Budgeting & Capital Planning Support

• Assist with maintenance budgeting and cost control initiatives.


• Track operational KPIs related to maintenance performance and compliance.


• Collaborate with the Capital Projects team to identify and prioritize capital repair requirements.


• Support long-term asset preservation planning across the portfolio.

Qualifications

• 7+ years of experience in residential or commercial building maintenance.


• Experience managing maintenance operations across multiple properties.


• Strong technical knowledge of plumbing, HVAC, electrical, and building systems.


• Experience working with older building stock and high-rise residential assets preferred.


• Strong understanding of Quebec building regulations, RBQ requirements, and fire code compliance.


• Experience managing service contracts and tendering processes.


• Strong leadership, troubleshooting, and organizational skills.


• Bilingual (French and English) skills required.