Manager, Employer Onboarding

At CAAT, we’re passionate about what we do. And it shows!
 

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

Joining a new pension plan is one of the most consequential decisions an employer can make for its people, and the experience they have during onboarding sets the tone for the entire relationship. As Manager, Employer Onboarding, you'll lead the team responsible for making that experience exceptional.

You'll oversee the full scope of onboarding for employers joining CAAT’s DBplus pension plan, guiding them through complex, often nonstandard terms with clarity and confidence. You'll be the steady hand for our most complex employer files, the escalation point when challenges arise, and the coach who helps your team grow into trusted advisors. Beyond the day-to-day, you'll help shape the strategy, processes, and tools that define how we onboard employers for years to come, partnering across legal, policy, communications, pension education, business development, and IT to deliver a best-in-class experience every time.

If you're energized by combining deep pension expertise with people leadership and client relationship management, this role offers the scope to do all three.

As the Newest Member of Our Team, You'll:

• Own the end-to-end onboarding journey for new employers, with direct leadership on our most complex and high-profile files

• Lead, mentor, and coach a team of onboarding professionals, building a cohesive, high-performing group that takes pride in their work

• Serve as the senior escalation point for operational issues, resolving complex problems through to end-to-end resolution while keeping employer satisfaction front and centre

• Plan and orchestrate onboarding implementation plans, managing scope, timelines, deliverables, risks, and cross-functional dependencies across internal teams (legal, policy, communications, pension education, business development, IT, and others)

• Build trusted relationships with employer clients, responding to queries courteously and on time, and providing recommendations and best practices grounded in your pension expertise

• Champion the implementation of departmental strategy, contributing to operational planning and scoping new projects

• Drive continuous improvement across processes, procedures, and tools, making the onboarding experience better for employers, internal stakeholders, and your team with every cycle

• Stay ahead of pension industry practices and applicable legislation, bringing that knowledge back to inform how we onboard and advise employers

To Succeed, You Bring:

• A College Diploma or University Degree

• 7 to 10 years of experience in pensions or financial services, with extensive knowledge of pension plans (DB, DC, and Group RRSP), payroll-based data collection, and related legislation

• Demonstrated people leadership and mentoring skills leading cross-functional project teams or managing a team of direct reports

• A track record of leading client-facing implementation projects from initiation through delivery

• Strong project management, analytical, and organizational skills, with the ability to juggle multiple priorities and stakeholders without losing the thread

• Comfort operating in ambiguity, with the judgment to know when to standardize and when to tailor

• Creativity and innovation in problem-solving, especially when employer terms are nonstandard or escalations are complex

• Exceptional interpersonal skills and a genuine desire to help people. The kind of presence that calms a tense escalation and builds long-term trust

• Excellent written and verbal communication skills, with the ability to translate technical pension concepts into clear, actionable guidance

• A CEBS, RPA, or PMP designation (preferred); actuarial experience is a strong asset

The target hiring salary for this position is $125,800.00-$157,200.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
   

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers. 

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000 for assistance.

Vacancy: